PS ContactsReviews of pscontacts.com

Worst customer service I’ve ever felt with. They got my address wrong and I had to wait over 2 weeks just to figure out where my package was. Still haven’t received it and am disputing charges. Contact buyers beware!

Tried to place an order for contacts but their web site put me in an endless loop when trying to check out. I opted to check out as guest and got as far as shipping options. I updated the order, but the only option was to proceed to checkout, which started the whole process over again.

Three things. Their FAQ says that their orders will be shipped out within 48 hours if it's in stock. I ordered my contacts during Thanksgiving (US) week. The company is located in Canada. They do NOT celebrate Thanksgiving in November. It's been almost 2 weeks and still have not shipped my contacts out. Also it says that the processing fee is only $2.99. I was charged $7.99 for my order. I contacted them about it, and there's no response even though it's been days. There's no update on the order either. I'm currently going through PayPal to get my money back. If it's cheap, there's a reason for it.

I have ordered before from PS Contacts and there were no issues. This time I realized I put in an old prescription so it was not correct. I called right after I placed 2 separate orders and they told me that to cancel the orders I would have to pay a 5% cancellation fee. I had to pay $26.18 between the two orders I cancelled. I will NEVER buy from them again. All I wanted to do was get the proper prescription for my orders but they charged me anyway. Thieves !!

I ordered 2 boxes of contact lenses on August 6th 2020, even paid for their processing fee (which is ridiculous). Lenses we’re supposed to be delivered between 4-7 days. They even sent me an email saying that I’ll be receiving my package August 13th 2020...but the package never arrived! It’s August 23rd 2020 and nothing. Package has been held or lost in San Francisco, CA since August 10th. After a couple of calls, I thought I had fixed the problem, but PSC Contacts Customer Service started playing email tag games with my valuable time. They won’t refund my money to my cc, because they say their package still in transit (which is a lie)!. My purchase were NOT backup by PayPal, so that’s the first mistake I made before ordering from PSC. I Will NEVER do business with this company in the near future + I am recommending everyone that I know (family members & friends to stay away & NOT to buy from “PSC”. It is not about the $84 something Dollars (USD), it’s about the PRINCIPAL! If you are looking to buy contact lenses, do it with another company, you will thank yourself later, and save yourself problems, inconveniences, aggravations and lots of headaches! This company review deserves NO stars at all.

I wish I could give this review 0 stars. This is a real review from a very very very anger customer. I placed an order with them on July 16th, contacts were paid in full and cleared my bank on the 17th. Contacts shipped out or a label was created that same day. Had to call to get the tracking number was told that I was given a estimated delivery date. It is now Aug 8th and my package is still showing in transit. Have called, emailed, chatted with a customer service rep no help. This company I think in my opinion is a FRAUD. Very poor customer service. I wish I had read the reviews before I ordered I would have never ordered. So if anyone reads reviews please please please take them serious. I am a honest working mom. DON'T BUY FROM THEM!

They pretend that they are selling goods, then it pops up that they do not accept PayPal, then they have problems with my card. Cancel the order and charge 5% for the cancellation. I do not recommend it.

I was going to ask for $ 200 in glasses for me and my wife, but thankfully I found this community, I am sorry for those who bought I hope they can get their money back with their banks. I am not going to buy