Public GoodsReviews of publicgoods.com

Responsive and helpful

My delivery arrived promptly as always. Unfortunately, the handling was bad and the box was crushed. FORTUNATELY, Public Goods had packaged the contents well that nothing inside the box, including liquids and a glass jar was damaged. I noted the bad packaging and that I had not examined the products inside in reply to an email that the shipment had been delivered not expecting a response. Instead, I was told to advise them of any issues with damaged products along with follow up emails to ensure that I had not suffered any loss. GREAT WORK!

The best company and customer service. The gold standard

I unwittingly completed an order with an annual subscription added to my "shopping cart" when the subscription renewed (a year later), I contacted customer service with my grievance and customer service promptly reversed the charges. While I disagree with the practice of automatically including a trial membership, I was very satisfied that company policy allowed for an immediate cancellation and reversal of charges.

Dhee answered my email within 30-45 minutes. They were kind, to the point, and fulfilled my request swiftly without hesitation.

I couldn’t believe how quickly the response and refund came. I’m really grateful.

Very efficient; handled my concern immediately and effectively. Thank you!

the best products, and amazing customer service! So easy to use the platform!