Pup LabsReviews of puplabs.com

Response from Pup Labs· May 12, 2026

Hello Carrie, Thank you so much for sharing your honest feedback with us. 🐾💛 We’re glad to hear you’re starting to see some improvement with your dog, even if it’s not quite as much progress as you were hoping for after 2½ weeks. Every pup responds a little differently, and for some dogs it can take a bit more time and consistency before more noticeable results appear. We truly appreciate your patience and your commitment to helping your pup feel better. We’re hopeful you’ll continue seeing steady progress in the weeks ahead. If you’d like any additional tips or guidance to help support the best possible results, please don’t hesitate to contact our Customer Care team at 855-207-7351 — we’re always happy to help. 🐶💛 — Pup Labs Customer Care 🐾

Response from Pup Labs· May 6, 2026

Hello Christine, We’re really sorry to hear you feel this way. 🐾💛 We understand how frustrating and disappointing this experience has been for you, and that was never our intention. We would like to inform you that we’ve also reached out via phone and email so we can better understand what happened with your order and address your concerns directly. Please feel free to contact our Customer Care team at 855-207-7351 and provide your name and email associated with your order, and we’ll do everything we can to review and assist you. We truly appreciate you sharing your feedback, and we’re here to help however we can. — Pup Labs Customer Care 🐾

Response from Pup Labs· May 6, 2026

Hello Marcia, We’re very sorry to hear about your experience and understand how frustrating and disappointing this feels. 🐾💛 We take concerns about clarity in our policies very seriously. So we can review your order in detail and better understand what happened, please contact our Customer Care team at 855-207-7351 and provide your name and email associated with your order, and we’ll personally look into your case and assist you further. We truly regret that your experience did not meet your expectations and appreciate you bringing this to our attention. We’re here to help work toward a resolution. — Pup Labs Customer Care 🐾

Response from Pup Labs· May 5, 2026

Hello Callie, Thank you so much for sharing! 🐾💛 Caring for four Aussies is no small task—we can imagine how much you want the very best for each of them. We understand it can be discouraging when results take time, especially with dental health, but we’re glad to hear you’re continuing to support their overall well-being. Per our conversation, we’d like to clarify that the dental product mentioned is not a Pup Labs product, and we sincerely apologize for any confusion this may have caused. We are hopeful the Freedom Joint Drops purchased with Puplabs will help your pup with his hips and bring him added comfort. If you ever have questions or would like guidance, please don’t hesitate to contact our Customer Care team at 855-207-7351—we’re always happy to help. We truly appreciate your trust and all the love you give your pups! — Pup Labs Customer Care 🐾

Response from Pup Labs· May 4, 2026

Hello Kathy, We completely understand, and we’re sorry for any confusion. 🐾💛 We want to assure you that we’ve gone ahead and canceled your subscription, so there will be no future reoccurring charges or shipments, just the intial one. We would like to inform you that we’ve also reached out via phone and email to confirm everything is fully taken care of. If you need any further help, please feel free to contact our Customer Care team at 855-207-7351 and provide your name and email associated with your order, and we’ll be happy to assist. Thank you for bringing this to our attention—we’re here to help. — Pup Labs Customer Care 🐾

Response from Pup Labs· May 4, 2026

Hello Carol, Thank you so much for sharing! 🐾💛 We’re sorry for the confusion during checkout—that can definitely be frustrating. We understand how important it is to apply available discounts easily. We would like to inform you that we’ve also reached out via phone and email to take a closer look and help make sure this is resolved for you. If you need immediate assistance, please don’t hesitate to contact our Customer Care team at 855-207-7351 and provide your name and email associated with your order so we can assist you right away. We truly appreciate your patience and the opportunity to help! — Pup Labs Customer Care 🐾

Response from Pup Labs· Apr 21, 2026

Hello Melinda, Thank you for sharing your experience—we understand how disappointing it can be not to see the results you were hoping for. 🐾💛 A slight improvement in breath is a good early sign, but tartar can take more time to show noticeable changes. We do recommend continued, consistent use to allow the product to fully support your dog’s dental health. We’ve also reached out to you via phone and email to connect and review your experience in more detail. If you have any questions or would like further assistance, please contact our Customer Care team at 855-207-7351 and have your name and email address ready so we can locate your account and help you further. — Pup Labs Customer Care 🐾

Response from Pup Labs· Apr 20, 2026

Hello Cindy, We’re really sorry to hear how frustrated you are—that’s not the experience we want for you at all. We understand your concerns about the results and the refund process, and we sincerely apologize for the disappointment. We’d truly like the chance to make this right. Please contact our Customer Care team at 855-207-7351 and have your name and email address ready so we can locate your account quickly and assist you. We appreciate you bringing this to our attention and the opportunity to address it. — Pup Labs Customer Care 🐾