Leao H.
Posted
They canceled the account and stole the money
I created an account to use the cloud, and deposited money using BITCOIN. To my surprise, the account was blocked on suspicion of "fraud and abuse" - Based on, NOTHING. I will repeat, I made the deposit using BITCOINS. I didn't even get to create my first instance. I just created the account and deposited the money. And we all know that bitcoin fraud is impossible. They canceled my account based on nothing. just because I created the account using VPN, maybe. My money, I'm waiting and fighting for the time to be returned. I don't know if they will return it, but so far, 24 hours later, nothing has been returned. I contacted support more than 10 times via chat and email. It was the WORST experience I have had with Cloud in my entire life, and I would not recommend this to anyone. I repeat, that I was not even able to create a first instance, after depositing the bitcoins. They canceled their account based on NOTHING. I have prints and videos of emails and conversations to prove everything.
Response from RamNode· Oct 13, 2020
Unfortunately, we can't do anything about the approximate 24 hours it takes for BitPay to process a refund. You received an immediate refund in full.


