Ashok
Posted
Got my refinance loan through Costco…
Got my refinance loan through Costco member portal. The rates were competitive, process was smooth and paperwork was minimal. I am extremely satisfied with the Consumer Direct customer service team.

Excellent
689 reviews
We make the loan process easier and more efficient. Our world class team of experts and cutting edge technology has helped more than 50,000 people with their home lending needs
Real Genius (realgenius.com) has 689 customer reviews on Consumer Courier, with an average rating of 4.7 out of 5.
Showing 589 reviews with 5 stars · Clear filters
Ashok
Posted
Got my refinance loan through Costco member portal. The rates were competitive, process was smooth and paperwork was minimal. I am extremely satisfied with the Consumer Direct customer service team.
Laura M.
Posted
Very accommodating and helpful. This is my second time to finance through them.
Manny
Posted
They provided excellent service from beginning to end! I have used them several times and will continue to do so since their process is stress free.
Qayyim S.
Posted
I had a great experience refinancing my home loan with them.
Jeffrey
Posted
Everything was very smooth and went at just the pace we needed. I would definitely recommend to others looking to refinance to come to them. Thanks!
Ralph C.
Posted
The application and closing process with ConsumerDirect was timely and they kept me informed. The closing was slightly delayed compared to the original estimate, but it was not onerous, and there were many other people trying to do the same refinancing we were doing, at the same time, to take advantage of the low rates. The company which now services out morrgage seems to be very competent, with a good website and customer service.
Sandra
Posted
All the terms were clearly explained at the start of the process. I think because of Covid and the resulting leave of absence from work, the records of my finances being requested became quite tedious. The people handling the process were helpful and patient. I would go to them again, and highly recommend.
David
Posted
This is the third time I've worked with Gigi and Teresa. Great experience. Thank you both!