REIReviews of rei.com

Pathetic store, pathetic supply of inventory. Then I was asked to leave because I had a small dog with me. This is Colorado - a dog friendly state!!! Very bad business decision!!! I will never return to any REI.

I had the miss fortune of dealing with the manager Sarah. Threaten me to have me and my service dog leave the store for doing his assigned task. Because in her eyes it was being disruptive. Instead of asking what he does for me. Even though there were other dogs in the store. She was very unprofessional in handling this she felt she had to do it in front of other patrons. I never felt this embarrassment before. I will never shop here again.

Would give 0 stars if I could. Orders repeatedly cancelled with no notification or explanation. One order returned to sender at REI's request, again with no notification or explanation. Worst shopping experience of my life. I would rate them 0 stars if I could.

I ordered a Cannondale bike online, with Shimano derailleurs. They told me one week. Two weeks later the bike was ready and I picked it up, took it home. On my second ride, the rear derailleur kept skipping. I took it back and in the process realized that the bike had some other kind of derailleurs on it. They told me that they did not guarantee the parts package. What? That's like buying a BMW with a Hyundai engine in it. The integrity of this brand has really declined, sad to say. No word from CS.

Came into the store to test a Burley Tail Wagon bicycle trailer for our small Cockapoo. Extremely rude workers in the stores now. We’ve been a member for over 20 years and recently the customer service is awful. We were told to purchase the wagon, try it on the dog outside of the store and return it if needed. After 5 minutes outside with our dog, we returned the wagon. We were yelled at by a worker for not using the an automated door. Very rude workers. I don’t understand why REI hates their customers so much.

Not the REI of yesteryear. Staff is rude and unreasonable with returns or mistakes...not even a store credit could be had and was hung up on. So much for supporting local businesses. Im done and wont be back. Back to online shopping....

There are only a few companies that distinguish themselves by providing extraordinary customer care. REI used to be one of those companies - until it resorted to charging its members abusive fees. I purchased an item using the sizing chart provided by REI. When the product arrived it was too big. REI charged me $5.99 to return the item. There goes any savings by purchasing online from REI. I won't be needing my membership. Another formerly well-respected company bites the dust.

They will not honor their written one year warranty. I bought shoes that I only used lightly. They began falling apart at 6 months and were jabbing me after 8 months. But was told that's how long they're supposed to last. What???