Retainers DirectReviews of retainersdirect.com

Only giving 4 stars because it took 2 months for me to get my retainers. Overall, they fit perfectly, brought back my teeth together since it slightly shifted from waiting. 10/10. Would recommend!!

When my retainers didn't quite fit as I had hoped, the company took my call, figured out a solution, which included making a revised set, and quickly turned around my new order. My contact was very supportive and genuinely wanting to make things right. I would give them 5 stars for their services and support afterwards.

Taking impressions and everything was super simple… they give clear instructions. It did take a little while for me to receive the retainers… I had to keep reaching out for updates and the final time after reaching out I was a little frustrated. But once I received them o was very pleased with the quality. I’ve had to replace my retainers many times over the years and these fit perfectly and are overall good quality.

The product is solid quality, and I am very satisfied with it.

Doing the impression mold was fairly easy to follow with the online instructions, I would recommend thoroughly going through the instructions ahead of time because my first impression putty set too quickly as I was reading before I could bite into it. Fortunately, they provide a total of 3 putty sets so I was able to redo it with no issues on the 2nd try. Mailing the impression out was super easy, my only complaint was that it took about 2 months from when I dropped the package at the post office to receiving the retainer and I thought it may have gotten lost in the mail. A notification that the impression has been received and the ability to track the retainer shipment would be a great addition. However, upon receiving my retainer, it fit perfectly! It actually fit so perfectly that I thought it was stuck after the first insertion, but starting from the molars I was able to ease it off and after a few nights it loosened just a tad to come on and off easier. I would definitely recommend versus an in-person visit with the orthodontist!

I ordered an impression kit which was relatively easy to use with the instruction provided, I would’ve preferred a scan like I had with a previous company that went out of business. The process did take longer than expected but I was able to speak to someone on the phone who gave me a pretty accurate timeframe. I was patient and received a great set of retainers that fit and feel great. Only thing I would’ve liked was a bit more communication from them. I’ll definitely order another set ahead of time and would recommend them to others

Retainers fit great! A bit of delay due to high demand but CS responded to all my inquiries quickly.

The process was really quite easy. The price is pretty fair considering what an orthodontist would charge (at least half the price for these) and the product that arrived was surprisingly better quality than I had imagined. I was previously a "Smile Direct" customer until they went bankrupt, and these retainer are considerably more better quality in terms of material, sturdiness and I believe what will translate into longevity. The only star missing is they took a LOOOONG time to arrive. After MANY weeks I gave them an email nudge and they arrive 3 days later. Not sure what was going on there. But overall, I would for sure recommend these to someone else.