Average
7,254 reviews
Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on Consumer Courier, with an average rating of 3.9 out of 5.
Showing 1,560 reviews with 1 star · Clear filters
Michelle C.
Posted
They have unclear pricing. Expected $145 a month but that was just the membership fee. They charged another $254 for the medicine which was too low of a dose to do anything. Highly DON’T recommend.
Edith
Posted
This company is not worth the 145 "ongoing health care" services. Its is a bait and switch tactic worthy of the scummiest used car salesman. No support no refunds. If they is a pharmacy nearby that dispenses this medicine GO THERE.
Makenzie D.
Posted
No not use. They make you speak with a "care" team (which is an AI and no real responses to questions) that adds an additional $150 without telling you they're charging.
Michael S.
Posted
You’re expected to pay $150 a month for their healthcare, yet they won’t respond to messages regarding your healthcare. They don’t seem to know how to analyze insurance because the pharmacy wouldn’t fill my script. CVS said they needed authorization. I would avoid this company. UPDATE: They refunded me for the body plan thing. They say they have extensive wait times because of the workload.
Mary D.
Posted
They give you a tiny amount of meds make you think your paying $145 month the next month still a tiny amount and charged $259. Only checked in on first week then just sent meds week 4. Horrible company
Lucy
Posted
Terrible customer service, 3-5 days to receive an answer to any question or issue you have. Received my meds 3 days after it was shipped all defrosted and warm. I guess I have to wait for 5 days before anybody can help with that. They charge you on time though!
Dalia A.
Posted
Worst customer service. You can ask a question and they say they will get back to you in three days but don’t. And when they do - they do not directly answer your question. So you have a follow up question and again are told to wait. This went on for close to two weeks. No phone number at all to call.
Consumer
Posted
Wow… this is got to be most challenging app ever to work with… Uploading photo copy the computer recognizes my photo with someone which is not true. Auto feature is not working I upload manually. I tried three different pictures, but it didn’t work. Uploading a driver license: tried uploading driver license and it’s unable to upload. It’s just some sort of video live and can’t take take pics. It took me 25 minutes to get to the next step in the process… worst app ever, i’m unable to get through anywhere. I’m only particularly interested on one item which is a weight loss product, I go to weight loss product and I fill out the information the 15th time. It keeps asking me for the same information. I want to get to the appointment stage and I cannot even get there. This was such a waste of time.
Response from Ro· Mar 19, 2025
Hey there- I'm sorry to hear about the technical difficulties. I am passing this feedback along to our developer team to take into consideration and we look to improve our customer experience.
