Great
667 reviews
Safe Home DirectYou’ve worked with a number of dealer programs for support, coverage, and funding. Since they are middlemen, low margins and constricting terms inhibit your growth. It’s time to eliminate the middleman.It’s time to go direct.
Safe Home Direct (safehomedirect.com) has 667 customer reviews on Consumer Courier, with an average rating of 4.3 out of 5.
Showing 492 reviews with 5 stars · Clear filters
customer
Posted
From the start this alarm system is 100% better than Brinks
Response from Safe Home Direct· Jan 24, 2025
Thank you for your feedback! We’re thrilled to hear you’re enjoying the system and finding it a significant improvement. Your satisfaction is our top priority!
Jimmy
Posted
Both Matthew and Danial were outstanding! Very competent, helpful A cordial!
Response from Safe Home Direct· Jan 24, 2025
Thank you for your kind words! We’re thrilled to hear you love the service and found the system easy to use. Your recognition of our team’s excellence and Mr. Brad’s mentorship means so much to us. We appreciate your trust!
Gregory B.
Posted
The experience was top notch. There was a slight glitch with the video interview. I had to conduct the interview via phone. Once that was completed the installation went very well. The installers name was Eric. Top notch guy. Very knowledgeable. He resolved any issues that occurred and worked to accommodate our request. Again, top notch. Hopefully our experience during this contract. I would also like to mention Fabian. A professional that represented himself and convinced me to move forward with your product
Response from Safe Home Direct· Jan 24, 2025
Thank you for sharing your experience! While we regret the initial glitch with the video interview, we’re delighted to hear the phone interview and installation went smoothly. Eric and Fabian are exceptional team members, and we’ll make sure to recognize their professionalism and dedication. We’re thrilled you chose us and look forward to providing top-notch service throughout your contract. Thank you!
Hoffman
Posted
Our rep and installer were awesome! I just can't say enough good things about them. Our installer was so nice and helpful. The best installer we have ever had on anything.
Response from Safe Home Direct· Jan 24, 2025
Thank you for your wonderful review! We’re thrilled to hear your rep and installer exceeded your expectations. It’s great to know our installer stood out as the best you’ve ever had. We truly appreciate your kind words!
customer
Posted
The technician was very professional and went over all details, answered questions. Made the transition to Safe Home Direct very easy and seamless.
Response from Safe Home Direct· Jan 24, 2025
Thank you for your kind words! We’re glad to hear our technician provided professional and thorough service, making your transition to Safe Home Direct smooth and easy. Your satisfaction means a lot to us!
RC
Posted
Nicole was very friendly and astute, she was very clear and frankly by the time she left she was family in my eyes and then came Julio friendly, communicated clearly made sure we understood how the system works, but most of all he was diligent and patient through all the little things that that happened could see it was frustrating for him but he kept smiling and working through it. These two people are two of your greatest assets
Response from Safe Home Direct· Jan 24, 2025
Thank you for sharing your experience! We’re thrilled to hear that Nicole and Julio made such a positive impression. Their friendliness, professionalism, and patience truly shine through. We’re proud to have them on our team and grateful for your kind words recognizing their efforts!
Penni G.
Posted
Great sales rep, explained to where we understood things. Great installer.
Response from Safe Home Direct· Jan 24, 2025
Thank you for your feedback! We’re glad to hear our sales rep made everything clear and our installer provided excellent service. Your satisfaction means so much to us!
House F.
Posted
5/5 great customer service, 5/5 product, & 5/5 quality. Happy to have service with this company and have access to successful security for my home.
Response from Safe Home Direct· Jan 24, 2025
Thank you for your amazing review! We’re thrilled to hear you’re happy with our customer service, product, and quality. Your satisfaction and trust in our security solutions mean the world to us
