Sally BeautyReviews of sallybeauty.com

Dreadful service. Phone number turned off. My order was due 28th. Tracking indicated it was out for delivery on the 23rd. Emailed. No reply. Beginning to think this is a scam. Expensive mistake going with this company.

I ordered and received six cans of Frozen Stiff hairspray from Sally Beauty, which has been off the market for a while and just returned. While it doesn't sound like much, the cost was over $60.00. The cans are different than in previous orders, so clearly they have a new manufacturer and this may have contributed to the problem. I thought this was something they might like to investigate, as the shipping box and its contents arrived wet. Maybe these new cans are not right for shipping? When I sent them an e-mail asking for a replacement shipment (there have been 12 e-mails, back and forth now, actually), they continued to ask me the same questions over and over, while avoiding the concept of taking any action. Which can leaked? How would I know? They're all wet! The box is wet. The cans are metal; you cannot see through them. You'd have to weigh them to know which cans leaked. All I wanted was the product I paid for in the condition promised. Their customer service is beyond horrible and I would avoid ordering from them on line at all cost. I have photos of the product and the shipping box, which I've shown them. They just do not offer much in the way of customer service. Very disappointing transaction. I do have photos to verify all, which I have sent to them, as well. UPDATE: I would like to add that after almost two weeks of back and forth with Sally Beauty, I was able to connect with someone on their Facebook page who actually cared about my experience. I received a full refund for the damaged hairspray and am grateful for the same. I think, in the future, I will order this product as a pick up at the local store. A great product, but just not something that maybe should be shipped? Thank you to Sally Beauty for making things right.

Don't not order anything from them £52 and no product received email them and got told f*** you b***

Ordered shampoo took my money I received nothing trying to get in touch with these scum scanners is impossible please do not use this company

Ordered shampoo and didn’t receive my goods Absolute scammers don’t BUY!

Hi. I have orderit shampoo and con.they took money...but my order never came.i try to ring them..they Phone is off...DD .i write them email they dont apsver.wery bad service. Never ever gonna by from them again People dont waste your money!!

Given wrong advice by seller in Harlow branch and when I went back she blamed it on my hair. i never had issues before with any colour. I asked for Wells, she offered another brand. Not recommend. Obviously they try to sell their own rubbish brand with no after service if it goes wrong.

i was trying to order my product on-lon for months but they were out of stock (very popular Ion products) So,I went to the store to see if there was anything similar to the product I wanted - she convinced me of this one product and said if it didn't work bring it back (I paid for this with my points) It Didn't Work - When i took product back they wouldn't give me back my points OR cash back OR store credit I am stuck with this $16 product that I cannot use Very Bad Service and Will be looking for another Beauty store TERRIBLE TERRIBLE TERRIBLE i WOULDNT EVEN GIVE THEM A "1"