SanricoReviews of sanrico.com

The Sanrico team were very kind, quick and helpful.I gave them the wrong address, my fault .Now delivering again at no charge to correct address I am very grateful.

I don't live too far away from Sanrico and am a regular customer. Most recently, for instance, I ordered a grinder sphere and an adapter from Sanrico. Both were received tremendously quickly. Brilliant customer service to boot!

As many people do, I was simply browsing the internet when I happened upon what I thought to be impossible - soft solder for hard metals . I thought this is an answer to many problems I had experienced in my shop.But, like many i wondered if I could trust the very unusual claim. I took a gamble and bought the product: It arrived in a short time, beautifully wrapped and protected - and it works as described. A wonder to work with on a variety of diverse metal and I wish I had this fifty or more years ago. Sanrico came to my rescue; they're sincere, honest, polite and offer an unsurpassed service to their customers, with excellent and unobtrusive follow up. Thank you, Sanrico

I made my order, and didn’t notice that spellcheck changed my street name, and the order went through. I reached out to customer service, and the made the change right away

I had an issue and the response was great and the solution better! We're all leary about buying products from the internet but I highly recommend this company, they actually believe in customer service. A great product and a honest company !!! I'll definitely support this company by buying more!

I had placed a couple of orders, both of which were despatched promptly and the prices very reasonable, also the postage was free even though I'm in Australia! They did send me an email reminder that I hadn't applied for the extra 10% discount applied at the checkout for VIP members so I emailed them and within a couple of days I received a refund for the amount of the discount on each of my purchases! I am very impressed with their service.

I had ordered a drill bit set and after a couple of weeks I contacted Sanrico and asked about it. I was immediately contacted by message from James at Customer Service. he said he would trace it right away and asked me for my order number. Embarrased I did not have it. I sent him my credit card statement with the charge that showed the item was paid for. He told me he look into it and would get back within a couple of days. The day after i was contacted by James the items arrived. I remessaged James to tell him that my problem was resolved. He immediately replied to thank me. I have to say the attention James afforded to me was comforting and appreciated. It assured me that this was a company I could deal with and be treated with curtious care and diligence. Thank you James! Sincerly, Roger Bryant

I can not adequately express my appreciation and gratitude to James and his outstanding customer service team! I ordered an attachment and mistakenly did not order an adapter for it! Not only did they order the adapter but they did not charge me for it! James has been in regular contact with me through this order! Thanks again, all of the Sanrico team Mark