SensationalSeats.comReviews of sensationalseats.com

Just what I ordered. High extra fee will go local next time

A very frustrating experience. We purchased 4 tickets so that we could attend the Monster Truck show. The purchase happened at 1 pm and we didn't get confirmation that our tickets were ready to download until 10 am the NEXT day. That is 21 hours later! We live a days drive from the venue, so our plan was to spend the night and let the kids have a mini vacation. We weren't able to do that because after 12 hours of waiting, we thought we had been scammed out of $160 and didn't want to make the drive without knowing for sure it was a legit deal. I emailed customer service twice and never heard a word. Obviously, I am irritated that my inquiries were met with silence. I have never in my life left a negative review of anyone or anything; but I guess there is a first time for everything. Maybe by posting this review I will finally get an explanation/and or an apology. ****Update to Sensational Seats*** Our first email regarding 'ticket order information' came 3:59 pm Friday. Our order number was 22586219. Our tickets became available to download the following day at 10:03 am. Each time I reached out via email to your company it was through your website. I would click on "Contact Us" and then fill in the fields. Hope this information helps with determining why I never got a response back both times or why it took 18 hours from the time we got the ticket order information to when the tickets were downloadable. ***Update of Review**** This company followed through with their promise and did indeed refund the full amount of $160.00. This refund showed me that they cared about their customers and their experiences. The refund was totally unexpected and greatly appreciated! We would purchase tickets again from this company since they apologized for their mistake and worked towards a resolve. After speaking to them, it was apparent that our experience was not the typical experience and therefore they wanted to make it right with us which is commendable. 3/12/17

Great seats, just a little pricey.

some information on how tickets would be acquired after purchase was confusing but great alternative to some of the other 3rd party vendors.

Great seats, but not the section I chose. And not immediate download, took. Few days to get the link to print the tickets.

Was skeptical to buy tickets online. Was easy and very pleased with the purchase and results of the transaction.

Transaction was safe and secure. Email notification was prompt. Only issue was that I had to contact the secondary party who held my ticket to get them. I had no notification that I had needed to set up a FlashSeat account to access my tickets. All was solved with a quick call. Will use service again Thanks

quick and easy...all the additional taxes & charges were not so inviting but what can you do???