Jana Star L.
Posted
Quick turnaround and resolution
Quick turnaround and resolution
Response from Sequencing.com· Aug 25, 2023
Hi Jana - Thank you for your review.

Excellent
724 reviews
Live Healthier, Happier, and LongerSequencing.com is the world’s largest platform for health-focused DNA insights, offering an unparalleled suite of advanced tools, reports, and guidance to help you understand your DNA and take meaningful action for your health and wellness. Our flagship service is 30x whole genome sequencing (WGS), which decodes ~100% of your genome with unmatched accuracy. It provides all-in-one genetic screening and analysis for over 15,000 conditions and medication reactions - no need to order multiple tests. All sequencing is performed in a CLIA-certified and CAP-accredited clinical laboratory located in the United States. Our easy-to-use at-home kit requires just a simple mouth swab - no blood or needles. We provide free worldwide shipping , and turnaround time from when the laboratory receives your kit to when you receive your results is usually under 8 weeks. Once your genome is sequenced, you'll unlock access to 100+ personalized reports and apps covering nearly every area of health, including longevity, disease prevention, medication response (pharmacogenomics), rare disease risk, mental health, sleep optimization, brain health, nutrition, ancestry, and more. We also offer an optional subscription service that provides monthly updates to your analysis and reports based on the latest research and discoveries and includes access to advanced features such as Sequencing AI, your personalized guide to your results.Whether you're sequencing your genome or uploading existing DNA data, we also provide free DNA data storage . Privacy You Can Trust We are committed to protecting your privacy with our Privacy Forever policy. You own your DNA data, and we ensure it remains safe, secure, and private throughout your life. We never sell your data, never share it with insurance companies, pharmaceutical companies, or government agencies , and we do not conduct research using your DNA data . We are HIPAA-compliant and certified under the US-EU-UK-Swiss Dat
Sequencing.com (sequencing.com) has 724 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
Showing 599 reviews with 5 stars · Clear filters
Jana Star L.
Posted
Quick turnaround and resolution
Response from Sequencing.com· Aug 25, 2023
Hi Jana - Thank you for your review.
Markus
Posted
Great customer support, thanks a lot Logan!
Response from Sequencing.com· Aug 19, 2023
Hi Markus - Thank you for your review!
CB
Posted
Logan is awesome. Very professional and attentive.went the extra mile to keep me a happy customer. Thanks!
Response from Sequencing.com· Aug 18, 2023
Hi CB - Thank you for your review. Logan is awesome!
Iletha K.
Posted
Logan was customer friendly and answered all my questions. Great prompt service. Thank you so much!
Response from Sequencing.com· Aug 18, 2023
Hi Iletha - Thank you for your review.
Corina B.
Posted
The agent was very kind, patient and helpful. Thank you.
Response from Sequencing.com· Aug 18, 2023
Hi Corina - Thank you for your review.
Leah M.
Posted
I needed a replacement kit and when I reached out to customer support I received a quick response with clear instructions of what was needed. They were able to resolve my request within 10 minutes.
Response from Sequencing.com· Aug 17, 2023
Hi Leah - Thank you for your review.
Mohamed H.
Posted
Ryan at customer support was great and quickly had good answers for all my questions. The great customer support and some of the extra features Ryan explained to me are why I decided to go with sequencing.com instead of nebula
Response from Sequencing.com· Aug 17, 2023
Hi Mohamed - Thank you for your review.
Tonya
Posted
Ryan has been super helpful on the couple of occasions that I have needed to contact you all. Very prompt, efficient, and friendly!
Response from Sequencing.com· Aug 15, 2023
Hi Tonya - Thank you for your review.