Ship Smart Inc.Reviews of shipsmart.com

slow but excellent

Easy to work with and they lived up to what they promised.

Shipment pick-up and delivery was very good. Communication could have been better during the interim period of the pick-up and delivery. All personnel were courteous, but a proactive update during the actual shipment period would have been appreciated. Total turnaround time was about 4 weeks. This is a good service and fulfills a gap created by the big moving companies who don't want moves with less than a couple thousand pounds.

only problem I had was that the actual cost came in 25% more than they had estimated

Estimate was off but service was great. Got there on time as promised. Only one small nick in a table.

I have completed your opinion several days past.

Driver would not put my daughters Piano in her driveway. Told her he was not allowed to place it anywhere on her property. Would leave on side just off pavement. Her husband had go pick it up at warehouse.

We were relocating back from NYC to Melbourne and had 7 large boxes to ship back. The quoting process was fairly painless and the price was good. We originally were quoted for 5 boxes, but ended up adding 2 more (which I did call to get an updated quote). After pickup the price nearly doubled! (something about actual volume vs calculated despite providing exact measurements) But after a little back and forth, Shipsmart were able to sort something out that we were all happy with. Our goods arrived in Melbourne packaged and labelled well on the pallet. They were also spot on with the ETA. Everything seems to be in the condition that we sent it in. We chose will call rather than door to door, so there were some extra charges at our end, plus customs forms, etc. But overall pretty happy with the service.