Average
270 reviews
ShipsuranceShipsurance Insurance Services, an Assurant Company, is a shipping insurance provider. We provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a business partner than a shipping insurance vendor. We work with you as your claims management department. We have been insuring businesses for over 10 years and underwritten by Voyager Indemnity Insurance Company. Voyager is 'A' rated by A.M. Best."
Shipsurance (shipsurance.com) has 270 customer reviews on Consumer Courier, with an average rating of 3.0 out of 5.
Showing 126 reviews with 5 stars · Clear filters
Karen G.
Posted
I shipped two fragile handmade pottery pieces to UK from US via USPS. Although they were well packed, both items were quite damaged enroute. I received an echeck within a week of filing my claim. It was an easy, concise form to complete and took a relatively short time to file and receive payment
Response from Shipsurance· Nov 11, 2021
Karen - Thank you for sharing your experience and for taking the time to write a review.
Jane Paula S.
Posted
My experience with Shipsurance in connection with filing a claim for some lost overseas mail was very smooth and I was very satisfied with how it was handled and the speed at which I received my reimbursement. A+ experience!!
Response from Shipsurance· Nov 11, 2021
Jane - We appreciate the kind words! Thank you for taking the time to share!
Tamara P.
Posted
I use Shipsurance for all my shipments. I have had a handful of lost packages over the years and they were always paid out in a timely manner. I would recommend them any day!
Response from Shipsurance· Nov 11, 2021
Tamara - Thank you for the kind review and sharing your experience.
Al A.
Posted
I'm very glad that my insurance claim was reconsidered for approval after we sent the letter explaining more details about the incident. I also take note seriously the policy that: "ALL packages must be sent in packaging, labeling, and taping that has NOTHING to do with the item." Insuring all my packages is really important to make sure that I can recover from any incidental damages on the package. I am confident that Shipsurance is always there to give protection/coverage on my shipments. ALem3 / ALem3Marktplatz
Response from Shipsurance· Oct 7, 2021
Al - Thank you for taking the time to write the review.
Meydad F.
Posted
We've worked with different package insurance companies in the past. So far, Shipsurance is the only one that promises and commits. No back and forth, follow the steps as required, and get approved.
Response from Shipsurance· Oct 7, 2021
Meydad - Great review! We are glad we were there for you when you needed us.
Prahlada R.
Posted
Very professional. No problem with chargebacks.
Response from Shipsurance· Oct 7, 2021
Thank you, Prahlada!
Nick
Posted
I’ve been using ShipSurance package insurance for about 12 years. It is an insurance company, with a written policy which is a contract. I have followed the policy requirements for claims scrupulously and have NEVER had a claim denied. Any issues I have had have been resolved professionally. The online programs they use are easy to follow and use. They are mu #1 choice for a package insurer!
Response from Shipsurance· Oct 4, 2021
Nick - Thank you for the kind words and for being a valued customer for so many years! We do our best to make insuring with us an easy process.
Garrett M M.
Posted
Excellent service. Very easy to work with. I'll definitely use them again.
Response from Shipsurance· Oct 3, 2021
Garrett - Thank you for the kind words!
