Shoe CarnivalReviews of shoecarnival.com

FIX YOUR WEBSITE. JESUS. CALLED CUSTOMER SUPPORT MULTIPLE TIMES AND THEY ARE NO HELP WITH PLACING ORDERS. KEEP GETTING AN ERROR TO PURCHASE, TRIED MAKING NEW ACCOUNTS BUT SAYING NOT MATCHING RECORDS. FIX YOUR WEBSITE

Ordered a pair of dress shoes to wear to an event. Would have been perfect for the outfit. However, 2 weeks later they still had not arrived. Tracking just kept saying shipping delay. Contacted their customer service. Not helpful at all. Said they would re-ship if I would like (haha so I could wait another 2 weeks I suppose) but if the originals showed up I would need to return them (cost of shipping them back on me). Ridiculous.

I ordered what I thought would be a brand new pair of Nike Air Max’s but not the fact. When I received my order the first thing I noticed was a round green sticker on the back that said “ASK FOR MATE”. I was thinking “I know they didn’t send me the display shoes that people have tried on and walked in!” THAT’S EXACTLY WHAT THEY DID! I opened the box and there was the right shoe, completely stretched out and laces undone as it was tried on and the left shoe was normal and wasn’t tried on. I flipped over the untouched left shoe and it was in perfect condition and sparkling white. The right shoe….brown from dirt as it was definitely worn and walked in! I immediately called the store because I was starting to think they chose to give me this pair because they were sold out….NOPE!!! As the woman said “I checked our inventory and we have tons in stock!” SHOE CARNIVAL IS COMPLETE TRASH AND DISGUSTING! HOW ARE THEY STILL ABLE TO OPERATE AND HAVEN’T BEEN SHUT DOWN?!?!?! 🤬😤 I wouldn’t even buy shoes from here to give to the less fortunate. They deserve more than what this company sells. Lastly, “SHOE CARNIVAL” doesn’t even deserve the one star that I was made to select. I will let EVERYONE I know and even those I don’t NOT to buy anything from this place. This place should partner with Goodwill or Salvation Army since they sell used items and are HONEST about it.

I bought the shoes one month ago for someone, he barely wore them and the whole sole came off, I called the company and they did not help me at all, we asked for the manufacturers phone number and they claimed that they don't have one. My overall experience was bad, the show was expensive this stuff should not be happening.

Do Not buy any products from the humble store! Terrible customer service and the manager was very rude on trying to return the shoes I bought. Stated I damaged the shoe for the reason for hurting my feet and would not give me my money back or exchange them for a different brand!

Ordered shoes, january 24th, today is February 7th, still waiting, gave me a delivery date, than it changed again, suppose to be here the 9th, talked to customer service, I wanted to know if I could have some of the money taken off the shoes, she kept going on about did I want a refund, I stated no, she tried to get a hold of her boss, stated she would email,me back with in 72 hours, still waiting, I will never order from shoe carnival again !

Should be a big zero. I was at the Bloomingdale store and was assaulted by a employee. He called me to settle things outside as we exchanged words he pushed me. A police report was made and they have surveillance cameras and footage. I was gonna forget about this until the police said that the manager doesn't want us to come back to the store. How dare them. This review and a complaint with corporate will be done.

I ordered on 11/26 and the FedEx label was created the next day yet FedEx still hasn't received the package as of 12/2. The delivery time is horrible! I called customer service on 12/2 and was told the time is within the delivery window so nothing they could do. It's been a week and I can't track my order. Maybe it hasn't shipped, maybe it did, I don't know so I'm crossing my fingers and hoping for the best. As of December 5th, no boots and fedex website still only say label created with no movement. Shoe Carnival refuses to reimburse and keeps pushing out the number of days before they can help. I was told my issue would be escalated and I would get a call within 48 hours. Dec 7th, never received phone call so I called back. They had no record the issue was escalated so I have to start the process over. I JUST WANT MY MONEY REFUNDED🤬 DEC 8TH, finally received an email that they issued PARTIAL refund . They penalized ME because their failure. No one ever explained why I didn't get a full refund....The shoe was never shipped freight or restock fee wouldn't apply😡