Great
448 reviews
Silk & SaltIn each of our designs, we envision you, our client. We wish to create clothes that best suit your lifestyle and body. Our motto is that every woman deserves comfortable luxury clothing.
Silk & Salt (shopsilkandsalt.com) has 448 customer reviews on Consumer Courier, with an average rating of 4.0 out of 5.
Showing 84 reviews with 1 star · Clear filters
Johanna S.
Posted
The size is Rediculously smaller than it was supposed to be
Response from Silk & Salt· May 9, 2022
Hi Johanna Lets look into it and exchange your product to another size if needed . Please check your inbox :)
Krystal E.
Posted
This store deserves zero stars for poor customer service and shady business dealings. It's been 2 weeks since I placed an order and despite numerous attempts at contacting the company, I still have no idea what is happening to my order. When I manage to contact them, they give me the runaround. Also, what reputable business doesn't have a reliable live contact (phone or online agents (non-automated). Silk & Salt, I am beyond frustrated with you and I will never spend my money at your business again. People, please avoid this store at all costs!
Response from Silk & Salt· May 3, 2022
Hi Krystal , please provide with your order number number so we can look into it :) no worries , we will transform that frustration into a smile in no time :)
Melissa C.
Posted
My order has yet to ship
Response from Silk & Salt· May 3, 2022
Hi Melissa :) I see the dress you have ordered is temporarily out of stock - that is why it was not sent yet I have contacted you for further instruction :)
Mickey M.
Posted
I never received my order.
Response from Silk & Salt· Apr 13, 2022
Let's find out what happen there , Jane ! Your reference number #106285 is being examined as we speak, we will contact you soon !
Carla K.
Posted
I placed and order Feb 27, it is April 12, and I still have not received anything, and I have sent multiple emails with NO response. I have even put in a pay pal dispute, they have not even responded to that. What the hell???
Response from Silk & Salt· Apr 13, 2022
Hi Carla ! let's get to the bottom of this - sounds like a technical glitch Please provide with your order number and we will look right into it :) Thank you
Terelle J.
Posted
How can I write a review and I STILL haven’t received my order?!?! I’m still waiting for a tracking number, but you send a request to write a review?! This doesn’t make sense.
Response from Silk & Salt· Apr 11, 2022
Hi there ! Please send us your order details to [email protected] and we will check in to your problem right away ! Thanks a lot S&S Costumer service
Jacyna Murray C.
Posted
I have 2 orders outstanding. It's been weeks. Still waiting. The only time I hear from you guys is when I initiate correspondence. Not happy. Would just rather a refund at this point, and cancel my orders. As, I'm sure they haven't even been shipped.
Response from Silk & Salt· Apr 11, 2022
Hello ! sorry to hear that Please contact us with your order details at [email protected] you will get your problem solved as soon as possible :) Thank you ! S&S Costumer service
michaela P.
Posted
I placed an order 1 week ago, and it still reading as "unfulfilled" in my account. My order included an item I was hoping to wear to a wedding in 4 days. While I was told to anticipate delays in shipping, the lack of fulfillment or any forward action is incredibly disheartening. This may be my last order from them, and I'll likely be returning the items.
Response from Silk & Salt· Apr 11, 2022
Very sorry to hear that , Michaela Please contact us at [email protected] and we will get right in to solving your problem !
