SimonmedReviews of simonmed.com

I got a ct scan has been over a week and no results I have halled twice so far asked for a supervisor was told one would call me back but no call or results now I understand the very poor company

Reps cannot speak good enough English to be understood! Was disconnected and had to call back; was transferred and after listening to ringing phone 25 times and no one answering, hung up! Just a very inefficient business. Going somewhere else.

very time nI call I get someone with such a heavy accent they cannot be understood. Then Im told I'm going to one location when they've scheduled me at a completely different location and then when you call back you have to go through eh whole thing all over again. Terrible scheduling department and customer service.

Terrible billing department . I was told my cost after my insurance was $2,658 . Then after back and forth with them and the insurance company told $1,1 17 . Paid that then after bill going through insurance was my cost was $481. Then it took over 3 months to get a refund for the excess money paid. Then over a year later received another bill for $14.00. Then its a AI mealy mouth explanation of the charges. Do your self a favor and go somewhere else!

Its disappointing that you make appointment weeks ahead and you come in to be told you have to wait for an hour. A simple common call to advise the patient that the appointment was delayed would have be appreciated. But it's obvious they are not considerate of the patient's time. Horrible service. I don't recommend the Ahwatukee location.

Scheduling is horrible and I mean HORRIBLE! They ask the same questions two and three times and they are hard to understand. The woman tried to "sell" me on getting four other things done which were not requested by the doctor. This is the second time I have called in and scheduled and the first person messed up my address so bad I couldn't even sign in to just schedule online. I absolutely HATE calling in and I made sure my address is correct so I can schedule the next time online so I don't have to call in. Simon Med made a big mistake changing to this scheduling format and I would give negative 5 stars if possible!

I chose 'operator' and he had no idea how to transfer me to radiology. He insisted he had to transfer me first to 'appointments'. Then bookings could not understand why my name wasn't in their system - lack of English. She refused to transfer me to radiology. My query had been: I would like their radiologists to do an addendum report: I wanted to have a technical conversation with someone except it was a bunch of offshore people with no common sense. How do we trust a firm like this? I tried a 3rd time: I selected billing - this time an AI bot and then another person offshore. Their website: AI bots. Who are these people that they think it's ok to offshore their entire front office? It gives zero credibility and I absolutely would not trust them with data analysis.

Should be 0.1 star. Have issue with simonmed billing department. Simon med charge customers over what their insurance EOB says they are owed. When you call to get a refund they either give you the run-around or they flat out ignore you. In 2022 I tried to get a refund for overpayment, 2 years later still no refund. I finally gave up and tell all my friends and neighbors not to go to simonmed for any imaging. Even my insurance provider says they overcharge and will not give refunds for the overpayment.