SmartCustomerReviews of smartcustomer.com

Response from SmartCustomer· Oct 12, 2023

Thank you for reaching out to us. We would like to provide some clarification regarding the account creation and login process. While users have the option to create or log into an account using Facebook, it is not mandatory. Alternatively, you can also register or submit a review using your email address. Please note that Temu.com does require an order number for their organic review survey. This is done to enable businesses to identify the reviews and offer appropriate support. Lastly, we do ask for your date of birth since users of this site need to be 18 and over.

Response from SmartCustomer· Oct 12, 2023

Hello there, we appreciate you bringing this matter to our attention. We have passed this on to our team and they will conduct a thorough investigation into the reviews associated with this company. Any reviews found to be in violation of our community guidelines will be removed promptly. If you encounter any more suspicious reviews, please don't hesitate to flag them for further review. Thank you for notifying us of this issue, and we apologize for any inconvenience it may have caused.

Response from SmartCustomer· Sep 22, 2023

Hi Paul, we appreciate the opportunity to address this. Honest, authentic reviews on Sitejabber are at the heart of what we do – both the positive and negative ones. Every review on Sitejabber is provided by the public and we do not post reviews on businesses ourselves. Every business can also register for free and monitor reviews using our suite of tools. Please also note that whether a business has a free or paid plan, we don’t take down legitimate reviews. Removal of negative reviews can only be done if the reviewer violates our Terms of Service – see https://www.sitejabber.com/faq#fake. If you suspect any reviews to be fraudulent, you can easily report them. Should you have any additional inquiries, please don't hesitate to contact us at [email protected]. We are more than willing to assist you.

Response from SmartCustomer· Sep 19, 2023

Hey Don, we apologize for the frustration this may have caused you. We'd like to clarify that we do not restrict the visibility of reviews once a business reaches 50 reviews. On our free plan, you can send up to 50 review requests per month, but this limit applies only to the number of requests you can send. If you could kindly email us your business details at [email protected], we'd be more than happy to assist you further.

Response from SmartCustomer· Sep 7, 2023

Hey Max, thank you for getting in touch. We truly apologize for the frustration you must be experiencing. Dealing with fake reviews can indeed be quite exasperating. In fact, the more popular the review platform, the more it attracts fraudulent reviews – and sadly, every prominent review platform is dealing with this. Sitejabber uses sophisticated algorithms to detect patterns of fake reviews, and we rely on our community to flag suspicious content. We also have a dedicated, live moderation team that assesses reported reviews – this manual process means it can take 5-10 business days to process removal requests. If you're still seeing fraudulent reviews on your business profile, please reach out to us at [email protected] so we can help.

Response from SmartCustomer· Sep 5, 2023

Hi there, thank you for sharing your concern. Reviews are generally posted within 48 hours, but some may be flagged for further review which can take up to 30 days. One of the possible triggers for this delay is when a review comes from a brand new account. This is to counter any potential use of bots leaving false reviews, whether positive or negative. If you have any further questions, please send us more details at [email protected] and we'd be happy to look into your review further. We do apologize for this inconvenience and hope you understand!

Response from SmartCustomer· Jul 26, 2023

Hi Em, reviews are generally posted within 48 hours, but some may be flagged for further review which can take up to 30 days. One of the possible triggers for this delay is when a review comes from a brand new account. This is due to an increase in the number of bot accounts appearing with the sole intention of submitting false reviews, whether positive or negative. We do apologize for this inconvenience and hope you understand! If you have any more questions, please contact us at [email protected] and we will look into it further.