Excellent
118 reviews
SolidWPA seriously solid foundation for WordPress websites. SolidWP goes beyond standard reactive repair with powerful prevention to keep you out of a crisis. Solid Suite is three products that keeps your WordPress website secure and maintainable. Solid Security helps prevent bad actors and malware from happening in the first place. Solid Backups allows you to restore your site quickly in case the worst happens. Solid Central helps you maintain all of your plugin and theme updates, backups, security configurations and more for all of your WordPress websites from one intuitive and actionable hub.Three-in-one: security, backups, and management — that’s SolidWP.
SolidWP (solidwp.com) has 118 customer reviews on Consumer Courier, with an average rating of 4.8 out of 5.
Showing 109 reviews with 5 stars · Clear filters
Carole
Posted
I have had various issues when using Solid Backup, and every time I reached out, the problem was found and solved. It was always a setting that I had changed, or something on my host's side.
Response from SolidWP· Jul 26, 2024
Thank you for this feedback. I'm glad our support could help you despite the issues. We have a whole new revised version of Solid Backups coming very soon that we think you'll be very happy with. Stay tuned for more soon!
Pete M.
Posted
Great customer service, and great products!
Response from SolidWP· Jul 26, 2024
Thank you!
Yes
Posted
Matt is great! He solved my issue almost instantly. Very capable and willing to help
Response from SolidWP· Jul 26, 2024
Thanks so much! We've shared many tacos with Matt for your great review!
Virginia N.
Posted
My problem turned out to be several problems. (Not infrequent as devices and software keep upgrading!) Online support from SolidWP turned out to be persistent, thorough, and UNDERSTANDABLE for this amateur! (Full sentences written in excellent English.) Even though not all the little glitches were overcome, I felt heard and taken care of. A most positive experience.
Response from SolidWP· Jul 16, 2024
So glad to hear it! We aim to not just serve but EXCEL and exceed expectations to help you have the best success with your website. Thank you for your kind endorsement and we look forward to hearing more about your success with our SolidWP products.
Bill W.
Posted
Dealing with SolidWP Tech Support is always a pleasure. Responses are prompt, options are varied, follow-up is thorough.
Response from SolidWP· Jul 26, 2024
Thanks for sharing, Bill! So glad to hear we've been helpful. We look forward to hearing more about your success with your websites!
Levente P.
Posted
Although I'm not a direct customer, their plugin interfered with our platform's (Pactic Dashboard) syncing, so I contacted them to find a solution. My contact was Shane Tiedra and they were really helpful and proactive! Excellent customer service, I can only reccomend!
Jen V.
Posted
Matt M. was the most helpful, patient, and kind person to help me sort out a bit of a cluster that *I* created. I so appreciate his willingness to work with me and not make me feel silly for what happened even though if I were in his shoes...I would have been rolling my eyes (and maybe he was but he never let me know that!). Super professional...thank you, Matt!
Sam U.
Posted
Kevin was super helpful and patient; he went above and beyond to help me solve a pretty niche problem. Thank you.
