souk + SEPIAReviews of soukandsepia.com

Response from souk + SEPIA· Nov 29, 2021

Hi Aj, Although your first order wasn't as great as anticipated, we'd still want to send our thanks for informing us of your experience. Through this, we are able to understand what needs to be done in order to make things right. It was a relief to know that you had friend who found use for the jumpsuit. I know you would have preferred to have worn it instead, but still, generosity exemplified. To get another chance at redemption is all we could ask for, so please let us know what your order number is so we can verify your purchase and we promise to send you an email once we have received your response. We will offer you a set of resolutions which you are welcome to pick. We will be waiting for your response and hope you and your loved ones are safe. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIA· Nov 23, 2021

Hi, Ebony! I just want to start out by saying sorry for any miscommunication caused. We certainly never wanted this to happen to any of our customers. We hold a high respect for your time and resources as we understand such things don't come easy for most of us, especially during a global crisis of this sort. Fret not, because, I could at least tell you that we are not a scam company. As a matter of fact, we have been featured in The Muse's article entitled 23 Black-Owned and Black-Led Businesses We Love on The Muse https://www.themuse.com/advice/black-owned-led-businesses As per the updates, we believe your order is still under processing stage. Orders may take up to 3 to 15 business days in processing as was disclosed in our website's FAQs https://soukandsepia.com/a/faqs. Today marks the 14th business day since your order was placed. Should you opt for a refund, we can absolutely grant this to you, but there is still a possibility that the jacket arrives to your doorstep. Should you be willing to wait, we can gladly offer you a discount or a more appropriate compensation of your choice. You can always reach out to us via email at [email protected] and we will get in touch with you as soon as possible! We're looking forward to hearing your decision, Ebony! If we do not get a reply within 24 hours, we will reach out to you instead. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIA· Nov 1, 2021

Hi Ashley, Thank you for writing in! We want you to know that we are deep in regret for inadvertently inflicting an inconvenience on you. These things should not happen to a loyal customer such as you are and we'll do everything we can to make you Upon checking your order numbers, we have gathered that the boots you order is already being awaited by USPS to be handed over to them by our supplier's shipping partner. Due to the shipping issue, we will initiate an investigation mainly focused on how things went wrong on our supplier's side to avoid mistakes of this ilk in the future. We shall see to it that you are compensated well enough for the mishaps. We'd absolutely love to make it up to you. We will be sending you a follow-up email where we can layout our plans to make the situation favorable to you. We'd greatly appreciate hearing back from you then. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIA· Oct 18, 2021

Greetings, Monica! We absolutely find ourselves embarrassed for leaving you disappointed due to this incident. We can tell you with full confidence that we are truly regretful that we failed to make a good first-impression on you. It is important for us to know the condition in which you receive the items because we can trace down the artisans responsible for the defect/s. When cases like this occur, we immediately place the suppliers in our blacklist and shall be eliminated from our merchant roster once they have gathered enough report. Truth is, we do have partner merchants located in China, but we also do in the United States, United Kingdom, Tibet, Thailand and even Lagos, Nigeria. We do have this information available in our website's FAQs. https://soukandsepia.com/a/faqs We hope your doors are still open for reconciliation. We absolutely would welcome a return shipment from you. Gladly, we shall process a refund for you when items have been returned. As long as you still have the original packaging for your items, then you are eligible for a return. Simply visit https://soukandsepia.happyreturns.com/ to commence with your return process. We hope this response helps! Please don't hesitate to write us back at [email protected] in case you need further assistance. We hope you're having a pleasant rest of the evening! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIA· Sep 14, 2021

Hi J Lane, Thank you for voicing out your opinions. We would like to express our deepest regrets for what could have been a great first-time experience for you, because we really believe that this is what our customers deserve especially during these times, where everything hasn't been so easy for us all. It`s true that you will find some of our products on other online stores and this is because as a fashion marketplace operating online, curating products involves working directly with merchants, artisans and suppliers who also happen to work with other businesses (i.e AliExpress, Shein, etc). This could be the reason why you have seen ads selling similar stuff from what we offer in the store. But this doesn't mean our prices aren't reasonable. We have no control over our partners` relationship with other businesses as we do not plan to lock them in an exclusive relationship with us so that they`re free to hustle. What we can definitely guarantee you though is that we hold them all accountable for any poor quality items they send to our customers by black listing them from our suppliers/merchant roster. And, yes, it`s also true that the prices of our products may be higher than those in other stores on the internet, but we can absolutely guarantee that our products offer advantages that you will not find in a cheaper alternative. We'd love to offer you more than just the refund. We're in high hopes of getting a response for our request to obtain the order number associated with this particular purchase. Once this has been done, we'll get in touch with you via email and further discuss what we can offer for the trouble. Wishing to hear back from you again soon. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIA· Sep 8, 2021

Hi Alexis, Apologies for any confusion. We certainly do not wish this type of experience for any of our valued customers. Upon checking your order, it looks like it's only been ordered on the 22nd of August. Which makes it the 10th business day when you sent this review. Our order processing takes 3 to 10 business days while the shipping takes 5 to 10 days. As of September 6th, USPS has been waiting for the item to make the final delivery. We only need a coupe more days to get your items delivered. I hope this helps clarify. Please don't hesitate to write us back should you have any questions or concerns. Wishing you a lovely rest of the day! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIA· Sep 6, 2021

Hello, Danielle! We just want to say thank you for letting us know how your experience with us has been going on so far. Since it hasn't been the most ideal of situations, we would like to extend our apologies for the inconvenience this has brought to your doorstep. We'd like to investigate on the issue and learn more about what possibly caused the delay. We may be able to give light to these queries of yours once we have been able to acquire your email address along with the order number for the items in question. Before we let you go today, we just want to say that we are looking forward to your response. It will be vital in providing a solution for you. We hope your days are filled with blessings all throughout. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIA· Aug 29, 2021

Hi Tina, Thank you for writing in! We'd be more than happy to take a look into the status of your order for you. All we need is the email address along with the order number for your purchase and we will do the rest for you. We are looking forward to hearing back from you again soon! Wishing you a pleasant evening ahead. —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia