Zeke M.
Posted
Placed three different orders and didn't receive any info for any
Title. Also opened a support ticket, no response. Complete waste of $15.

Great
139 reviews
Automatic premium upgrades for your Spotify accounts. Stream & download music at hi-definition quality with no advertisements!
Spotify Upgrade (spotify.ac) has 139 customer reviews on Consumer Courier, with an average rating of 4.1 out of 5.
Showing 22 reviews with 1 star · Clear filters
Zeke M.
Posted
Title. Also opened a support ticket, no response. Complete waste of $15.
Bryan N.
Posted
It seemed to have worked for a while, but now the support leaves my tickets with no response at all, and their parent/partner website does the same. The new Spotify.ax website has multiple bugs and dead links.
Renas
Posted
Service is a scam and illegal. They aren't what they claim to be. When it stops working they just dont care. They always come up with some great excuse. After you upgrade you keep premium for some days and then you get kicked out by the owner of the account, wich suggests that these accounts are pretty much stolen and they just add you into random people family subscriptions. Just get some people together and make a spotify family subscription it's more worth it than this service, it will be the same price if not cheaper and at least you wont be participating in something illegal.
Michalis S.
Posted
The service work occasionally. The problems start when you have to speak with the support to make a replacement. The will never answer and if they do, they don't offer any solution. Stay away from them. EDIT. Your answer is just a joke! I still wait for you to reply to my ticket since 16.01.2023! So yes, people must stay away from you.
Response from Spotify Upgrade· Feb 10, 2023
Hello there, We sincerely apologize for the wait caused in December 2022. Our system was temporarily down while Spotify released a few updates and we have been working round the clock - endless hours were put in by our R&D team and we finally got a fix that was released mid-December for our service. We have lost our domain Spotify.ac and our website is now Spotify.ax. Our service is still functional and we are still honoring our purchases for all of our customers, since 2018 with customer support. Looking forward to resolving this query with a replacement, and converting the review into a positive one. We apologize for the time taken to respond, we had to create a fresh Trustpilot account for our new domain. Regards, Spotify.ax Support Team.
Toji Toshizou Shin 信.
Posted
I bought 2 keys, neither of them works I opened a ticket still without answers and impossible to join their discord for more help.. two keys gone in the wind
Response from Spotify Upgrade· Feb 10, 2023
Hello there, We sincerely apologize for the wait caused in December 2022. Our system was temporarily down while Spotify released a few updates and we have been working round the clock - endless hours were put in by our R&D team and we finally got a fix that was released mid-December for our service. We have lost our domain Spotify.ac and our website is now Spotify.ax. Our service is still functional and we are still honoring our purchases for all of our customers, since 2018 with customer support. Looking forward to resolving this query with a replacement, and converting the review into a positive one. We apologize for the time taken to respond, we had to create a fresh Trustpilot account for our new domain. Regards, Spotify.ax Support Team.
MS
Posted
This is absolute rubbish and nothing but a scam. Please do not be fooled into thinking that this will work, and do not be ridiculous in thinking that anyone will actually help you. You may as well be shouting into the void. I think the chances of getting a refund are zero so if you fancy just giving money away then please give this a go.
Response from Spotify Upgrade· Feb 10, 2023
Hello there, We sincerely apologize for the wait caused in December 2022. Our system was temporarily down while Spotify released a few updates and we have been working round the clock - endless hours were put in by our R&D team and we finally got a fix that was released mid-December for our service. We have lost our domain Spotify.ac and our website is now Spotify.ax. Our service is still functional and we are still honoring our purchases for all of our customers, since 2018 with customer support. Looking forward to resolving this query with a replacement, and converting the review into a positive one. We apologize for the time taken to respond, we had to create a fresh Trustpilot account for our new domain. Regards, Spotify.ax Support Team.
Martin T.
Posted
My spotify premium was removed after 10 minutes
Response from Spotify Upgrade· Feb 10, 2023
Hello there, We have lost our domain Spotify.ac and our website is now Spotify.ax. Our service is still functional and we are still honoring our purchases for all of our customers, since 2018 with customer support. Looking forward to resolving this query with a replacement, and converting the review into a positive one. We apologize for the time taken to respond, we had to create a fresh Trustpilot account for our new domain. Regards, Spotify.ax Support Team.
pzy
Posted
Got kicked from the plan within an hour and I have to make a whole new account just to be able to use it again.
Response from Spotify Upgrade· Feb 10, 2023
Hello there, We have lost our domain Spotify.ac and our website is now Spotify.ax. Our service is still functional and we are still honoring our purchases for all of our customers, since 2018 with customer support. Looking forward to resolving this query with a replacement, and converting the review into a positive one. We apologize for the time taken to respond, we had to create a fresh Trustpilot account for our new domain. Regards, Spotify.ax Support Team.