Alfred L.
Posted
Customer seevice
So, while looking at their enclosures on shop, I was also putting my kids to sleep and while doing so, I guess I hit the purchase with shop without my knowledge. Since shop has my info already, It started the purchasing process right away with out having to fill anything out. By the time I noticed, I couldn’t stop the process. Within seven minutes of the process, I sent an email to the company and then found on their website that they had a 24/7 text so I did that right away explaining what happened and if I could please have a refund. Shortly after I received a text back stating to text back Monday morning and remind him. So that’s what I did. I texted him back Monday morning, reminding him for the refund. A couple hours later, I received a text back stating he would get it done later in the afternoon once he gets to computer. A few hours after that, I received an email stating I was refunded 838.60, but I was charged 1,163.13. So I contacted him back through text and email just to confirm, I was going to get the 1,163.13 that I was charged because the email showed 838.60. He then send me his cancelation policy that they keep 30%. Maybe it’s only my opinion but for a simple mistake that I replied to within minutes to cancel and to keep 30%. I think that is a little ridiculous that I lose $349 for that.