customer
Posted
Great customer service
Great customer service

Excellent
645 reviews
SuperLogics, Inc is the computing leader you can rely on. We design and assemble a wide range of cost effective, high performance, extremely reliable Intel®-based rack mount and touch panel computers, and other computer related products, and have since 1995.
SuperLogics (superlogics.com) has 645 customer reviews on Consumer Courier, with an average rating of 4.8 out of 5.
Showing 67 reviews with 4 stars · Clear filters
customer
Posted
Great customer service
Ron
Posted
Called and gentlemen
Dmitri
Posted
The PC looks good, hopefully it will be stable and last long. I gave four stars because of two issues: 1. There was neither my name nor phone number on the address label; the box was just left at the doors of the building. There was no way to understand who should be notified about the delivery; 2. I chose Ubuntu as an OS. A note came with the PC with a user and root passwords, but the root password was actually never set and, of course, did not work.
Response from SuperLogics· Sep 13, 2023
Hi Dmitri, Thank you for taking the time to leave feedback for us. 1. My apologies for the missed name on the shipping label. We had a order entry oversight and missed that. We have taken internal corrective action to reduce the chances of that happening again. I'm glad the computer made it to you and apologize for the inconvenience that may have caused. 2. You are referring to a sheet that contains Linux login information that we include with every Linux build. The root password on this paper is supposed to be the password for sudo or "superuser do," which is also technically root. It sounds like you assumed it to be a root user password which cannot be set up at launch and it's up to you to set up. But we met about it and could understand the confusion. We acted on this opportunity for improvement and updated our password sheet wording from root to sudo password so going forward there will be no misunderstanding. Thank you again for the feedback and helping us improve our procedures and communications, Matt M
Julia C.
Posted
The person who helped me was supper considerate and solved everything quickly. It was a great experience and I hope to do business with SuperLogics again.
customer
Posted
It was exactly what I ordered.
Gregory A F.
Posted
From Order to Delivery and Install, everything has been perfect. My only criticism is that SuperLogics does not provide a single disc recovery solution to permit the buyer to restore the hard drive or restore / fix windows conveniently. They give you what you need after the fact if you request it.. Curious. Great box!
Jaret P.
Posted
They have great products and are willing to help fulfill your needs. They are fairly responsive too.
toy
Posted
Good searchability and variety. Also it's great that there are little notes here and there about long production cycles and so on. Always my go to to build a custom server.