Excellent
2,231 reviews
Support PetsWe are Emotional Support Animal Specialists, connecting our customers to licensed medical doctors who will evaluate them to see if they qualify for an Emotional Support Animal.
Support Pets (supportpets.com) has 2,231 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
Showing 171 reviews with 4 stars · Clear filters
Dawn E.
Posted
Yes. I have received my ESA documents and the package with the vest and ID tag. Thank you so much.
Response from Support Pets· Dec 4, 2023
Our pleasure! Thank you for sharing your positive review. Enjoy it with your ESA!
Cassy
Posted
They were helpful. And looked into what I was need n was making sure I got the paperwork I needed.
Response from Support Pets· Dec 2, 2023
We are glad to hear that! Thanks for trusting and choosing us
Sandra
Posted
I like the ease of obtaining my pets certification. But the time it took to get my harness ( which is too big for my cat, and documents was a little more than a month. But pleased to have the certificates
Response from Support Pets· Dec 2, 2023
Thanks for your review and support! Enjoy it to the fullest with your ESA!
Mark M.
Posted
The document's are great The certificate And all the extras The vest is too small
Response from Support Pets· Dec 2, 2023
Hi there! Thanks for your review and support! Don't worry, we have a team dedicated to assist you. Feel free to contact our customer support and a representative will help you with the vest. Thanks for trusting and choosing us
Carolyn B.
Posted
I received all documents the vest was too small for my dog. They are sending me the right size but I haven’t received it yet. I Ned to know when will I get the right size
Response from Support Pets· Nov 6, 2023
Hi there! Thanks for your review! Usually, the delivery is made within 6 weeks. Feel free to contact our customer support if you need assistance Have a nice day.
Iskra I.
Posted
Took a while to get ESA documents. Then when an update was needed was frustrating to navigate how to do this and was difficult to make sure correct wording in documents was used ( as requested). At the end of the day, ESA documents were generated and approved by landlord. Took over 4 weeks though. Thank you!
Response from Support Pets· Nov 3, 2023
Hi there! We are glad that everything worked out. Yes, when there are updates to be made, it can take more than 48 hours. But our customer support team is always there to support and assist you 24 hours. Thank you for your support and review. Enjoy!
Irene A.
Posted
My name has been misspelled
Response from Support Pets· Nov 3, 2023
Hi there! The name is inserted by the customers themselves. But don't worry, we can definitely correct it. Please just contact our customer support and a representative will assist you. Thank you for your positive review
brooke W.
Posted
Easy to use, sent my apartment the necessary documents
Response from Support Pets· Nov 3, 2023
Hi there. Thanks for your support! We are glad to hear that everything worked out fine. Enjoy it to the fullest!
