Swap.com - Online Thrift & ConsignmentReviews of swap.com

I did not receive all the items that I ordered so I am not happy with my recent experience and no one has responded to my problem

This site is dishonest. After you order, they pluck out all the best items and say they don't have them, then send you the rest. You end up paying their expensive shipping cost just to get one or two items that were not the main reason you even placed the order in the first place.

All items from the last two orders I made were cancelled. Plus, no notice of the cancellation was sent. Disappointing to spend timing shopping only to have nothing at all sent. Inventory system needs to be improved, as does communication.

I’m so disgusted with Swap. I don’t know what is happening but they don’t have it together. I’ve ordered in the past but this time they canceled my orders and I had to keep contacting them for a refund. Never again. Thredup here I come!

Please listen to the reviews i didn’t now it’s been a month and my order is stil processing and the customer service is bots and won’t answer anything I placed a order nov 1 and no updates

I've used Swap for years, but I think I've hit my limit of frustrations! Last week, I emailed customer service to ask after two orders, which were still processing 24 days and 27 days after the orders were placed. I did not receive a response to my email, but both orders changed to "shipped" the next day, and I received them within a few days. Often lately, I've placed orders and had items suddenly refunded because they're unavailable. this past Wednesday, I received notice that my order, which had shipped a few days prior, was scheduled to be delivered--tracking number, etc. It was not delivered. The very next day, I received notice that this order was refunded because it was no longer available. WHAT IN THE WORLD, SWAP???

I ordered on October 15th, 2022. Not only did I wait a month for shipment, when I did finally receive my package 2 of my items were the complete wrong items! One of them didn’t even look remotely close to what I had ordered. This is extremely disappointing. I am still waiting on a response from their customer service, who are so unreliable and slow as well. Trust I will never be ordering from this company again!

I have yet to receive my Order that I ordered on 10/11/22. How this company could improve is communication with customers if a delay is going to happen let the customers know and try to correct the issue. Instead I haven't heard anything since 10/19 and even then it wasn't even helpful on a solution to fix the issues, it was just they are behind on getting orders out. I would never recommend shopping here unfortunately if you want something with a quick or decent turn around time.