Test My AllergyReviews of testmyallergy.com

Response from Test My Allergy· Oct 7, 2025

Thank you for your feedback, and we’re sorry to hear about your frustration. I’d like to clarify that the product you purchased was our digital test, which does not require a physical kit to be sent to you. Instead, all information and instructions were sent directly via email upon purchase. If you didn’t receive the email with the test instructions, it’s possible that it may have gone to your spam or junk folder. However, we’d be happy to resend the information right away to ensure you can complete the test. Please reach out to us via our 24/7 LiveChat team, and we will resolve this issue as quickly as possible. Thank you for your patience, and we apologise for the confusion. Best regards, Customer Service Team

Response from Test My Allergy· Sep 15, 2025

Hello Anita, Thank you for your feedback. Please ensure you ordered a kit, as many of our tests a digital submissions. For the digital submission you would not receive a kit. You would receive your submission form in your email, which you would complete and return to us. After this you would collect your sample in a clean well labeled, sealable bag and pot it back to us. Please reach out to our 24/7 live chat team to have your order investigated, so we will be able to provide a resolution for you. Many Thanks, Customer Service Team, Test My Allergy.

Response from Test My Allergy· Aug 29, 2025

Thank you for your feedback. I can confirm that your order was for our digital download option rather than a physical kit. I can also see that you’ve already spoken to our live chat team, who have provided guidance on the next steps for completing your submission. Please follow their instructions, and if you need further assistance, our 24/7 live chat team is always available to help. Kind regards, Customer service team

Response from Test My Allergy· May 8, 2025

Hi, Thank you for your feedback, and we’re sorry to hear about your frustration. I’d like to clarify that the product you purchased was our digital test, which does not require a physical kit to be sent to you. Instead, all information and instructions were sent directly via email upon purchase. If you didn’t receive the email with the test instructions, it’s possible that it may have gone to your spam or junk folder. However, we’d be happy to resend the information right away to ensure you can complete the test. Please reach out to us via our 24/7 LiveChat team, and we will resolve this issue as quickly as possible. Thank you for your patience, and we apologise for the confusion. Best regards, Usman Test My Allergy

Response from Test My Allergy· Apr 18, 2025

Thank you for your feedback, and we are truly sorry for your loss. Please accept our heartfelt condolences. Regarding your order, any products purchased through Wowcher will be our digital product, which means the instructions for sending your sample would have been sent to the email address used for the purchase. We do not process physical kits through Wowcher, and we can confirm that the details we have on record are based on the information used at the time of the order. If you believe there has been an error or if you need further assistance with your order, please do not hesitate to reach out to us directly. We would be happy to assist you further in resolving this matter. We are here to support you however we can. Best regards, Usman Test My Allergy