The LaundressReviews of thelaundress.com

Soon after buying their products, they sent me a safety notice to immediately dispose of all their items in my possession with the following note: “we have identified the potential presence of elevated levels of bacteria in some of our products that present a safety concern”. No further details on what the bacteria was or what products they were in and just offering to reimburse. What the goodness?!?

I have told this company several times that their No. 10 products have barely any scent in them. The product reviews also reflect this. I have not had a problem with any of the other scents fading or being non-existent. Some of the other scents are overpowering in fact. Other reviews also said the same thing - that all of the other various non-10 detergents etc. were consistent in their scent, but the No. 10 is not. Recently when I contacted them about it I asked for a concentrated bottle of the scent just to pour in the products I have and they refused my request. Guess what, I never would have asked if they took quality control seriously and would address the issue for me and their other customers. Also, when I texted them most recently about this, the rep replied almost like she was a bot. She didn’t say she would pass along my concerns at all, she just offered a refund. That doesn’t solve the issue. I might as well buy a much less expensive brand if I want laundry detergent that doesn’t smell like anything. Anyhow I didn’t get anywhere with the bot-like rep that has limited reading comprehension and problem solving skills, so I ended up having to call in and speak to someone about it directly. She tried telling me that all scents fade like perfume, but I reiterated to her that this is the only line of their scented products that almost don’t have a smell, or the smell fades significantly. I also pointed out that other customers are having the same issue and it is well documented. She said she’d talk to their production team, but who knows. All I know is that I’ve contacted them several times and some of the reviews stating this issue are at least a year old, so they obviously aren’t that determined to fix it. It’s too bad because I love the scent but I don’t appreciate their attitude, apathy, and lack of quality control. I may just stop buying their products altogether. What a shame.