Susan M.
Posted
Store clerk was rude and basically made…
Store clerk was rude and basically made it feel like you were not welcome as soon as you walked in the store. Very unusual for Cobble Hill Brooklyn. Have lived in the neighborhood for 20 years so know many of the shop owners and they are beyond welcoming and warm.
Response from Phoebe Jon· Dec 8, 2025
Dear Susan, Thank you for taking the time to share your experience with us. I’m truly sorry to hear that your recent visit did not reflect the warm, welcoming environment we strive to create in our Cobble Hill location. Especially as someone who has been part of the neighborhood for so many years, you deserve nothing less than an experience that feels inviting and familiar. I’d really appreciate the opportunity to speak with you directly so I can better understand what occurred and ensure we address this properly. Please let me know a convenient time for a quick call, or if you prefer, I’d be happy to reach out at a time that works best for you. To share your contact information and availability, please reach us at [email protected]. Your feedback is incredibly valuable to us, and we are committed to making this right. Warm regards, Melissa Saint Juste Store Manager Phoebe Jon Cobble Hill, Brooklyn