TherapyNotes, LLCReviews of therapynotes.com

professional, good at explaining

TherapyNotes Customer support is top-notch. I never have to wait long for a rep and they are always completely friendly and willing to help me out on any issue that I have had.

Love em! Great support

This is the easiest software/program to work with and the customer support is unmatched! And for someone who has worked with Insurance for the last 25 years, that says it all!

TherapyNotes is a great platform, with customer service superior to any other program I've worked with. Highly recommend.

The staff at TherapyNotes are always quick, professional, and willing to walk me through how to resolve an issue. Highly recommend TherapyNotes and their team.

I recently called in with a complicated and frustrating billing situation. The customer service representative was calm, polite, professional, friendly and even a little bit funny. He knew exactly how to help me address the issue and never made me feel rushed. This is consistent with my expectations for Therapy Notes.

The customer service is the best. As a user, I am encouraged to email or call the CS team. Email is easy because I get a confirmation and ticket number immediately… like most companies. But then a get a thorough reply within 24 hours but usually much more quickly. I am also encouraged to write back to the CS person if I need more help or to call them.