Excellent
3,113 reviews
TherapyNotes, LLCTherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on Consumer Courier, with an average rating of 4.9 out of 5.
Showing 2,922 reviews with 5 stars · Clear filters
Crystal P.
Posted
Too often anymore when reaching out for support for anything I'm told "we've received your request, please allow xxxx time for a response". It's so frustrating! Not so with TherapyNotes. I swear I picture a room full of people just waiting to answer questions! Not only that, every person has been so kind, knowledgeable and gone above and beyond. It's the best customer service experience!
Joni C.
Posted
Extremely helpful every step of the way! Brittney helped me navigate several issues and was patient, kind and very knowledgeable! Highly recommend Therapy Notes!
Margaret Pegi B.
Posted
Kay is amazing. She knows the ins and outs of therapy notes. She was able to answer all of my questions and explain the behind the scenes reasons for everything. What she taught me today will save me and my staff massive amounts of time and money!!! Thank you TN & Kay for all your help!!!
Mary F.
Posted
The customer service is always so kind, helpful, and friendly! I love having the email after the call so that I can save it to go back and reference if I forget something. The software is easy to use and helps me save time and energy in my solo practice. Thank you all so much!
Sophia P.
Posted
Therapy Notes is the best practice management system on earth! Having live support has made doing my own billing possible. The live support also helps this digital immigrant stay relevant online. As a telehealth practitioner I moved from Ohio to Florida and TN helped make that possible.
Shannon M.
Posted
My recent communication with customer service dealt with offering a suggestion that would improve the portal usage for parents/couples. The response was quick, polite, and affirming of the need. I was told that TherapyNotes often makes product improvements based on the feedback of customers. I've seen some beneficial improvements being made over the time my agency has been using TherapyNotes, and I appreciate that they listen to their consumers.
Andrea B.
Posted
Even with a long predicted wait time, the service I received was excellent. I was able to request a call back instead of staying on hold and the representative I spoke to was efficient and an absolute joy to talk to. Talking to TherapyNotes customer support is always a good experience. They are knowledgeable and often provide multiple solutions to the problem and walk me through every step.
Kiimberly C.
Posted
The getting started videos are great. Customer support is in the USA!!!!!! They spend as much time as needed and they are encouraging. The credit card processing is the best I have ever used. Their Golden Thread Method leaves no stone upturned. The telemed is much better then the competition. I would highly recommend this platform.
