The Real Leather Co.Reviews of therealleathercompany.com

Rigelle responded very quickly and helped resolve a mistake I had made while ordering.

I inadvertently ordered the wrong bag. I contacted the company to start the returns process following the directions on their website. Rigelle was my guide througout the process, and was an EXCELLENT navigator. I was kept informed of each step of the process, and the progress of the return. Everything Rigelle said would happen did happen! I fell confident this was indicative of how they do business, and will continue doing business with them!

Spot on for everything,fast shipping, good quality & hoping to get many many years use of it ! Thx RealLeatherCo!

My initial order was lost by FedEx. Rigelle at The Real Leather Co was amazing at handling the situation. Bottom line: yesterday I received a beautiful briefcase that I will be proud to carry.

Great Quality Leather products. The Cross and Man Bag more than met my expectations.

My husband had a backpack he used and loved for years. It recently broke and he knew he needed a replacement. I saw several I liked and sent him links. He sent me a link from The Real Leather Co. as he searched for backpacks. He decided he liked that backpack the best. He appreciates a number of its features: room for a laptop, reading materials, numerous pockets, inside and out, and just the look of the leather. He is very pleased with it. Our only issue was with the shipping. At some point the backpack seemed to just stop at a shipping hub, and remained there for a long time. I contacted the company and Rigelle from Customer Service continued to work on un-stalling the backpack. She was diligent about emailing and stayed with the issue, until we successfully received the backpack. I was very appreciative of her commitment to helping me.

No problems at all. Quality product and Rigelle was very helpful and friendly.

I purchased "The Standard" backpack last year to use as my everyday bag for work and gym. It's casual but classy enough for the office. I love it but unfortunately the front pocket liner tore causing things to fall to the bottom of the bag. I called customer service to see if they had any recommendations. I was fortunate enough to get Anne on the phone. She was so helpful! Anne called me back within a day to let me know that she was able to get The Real Leather Co. to ship me a brand new bag. Anne was professional and such a pleasant surprise. I highly recommend TRLC and if you can, ask for Anne.