ThermosReviews of thermos.com

Bits constantly coming out of flask

I purchased the Thermos Stainless King 1.2L flask. It clearly states on the external sleeve (which is covered in Thermos branding) that the flask is dishwasher safe, I didn’t expect this and accepted it as a bonus. However, within the flask is a tiny leaflet, with minuscule writing declaring exactly the opposite. Again, paperwork is covered in Thermos branding, therefore, no other party can be blamed for this error. I’ve not used the product yet, my review is based on very poor instructions from the manufacturer.

Arnaque total! Fuyez!

I purchased the 24oz ICON™ Water Bottle with Spout on Amazon, which was falsely advertised as dent-resistant (it’s definitely not). I’ve had this bottle since July 2025 and loved it, until I accidentally dropped it from less than 20 inches. The impact left such a deep dent that it can’t even stand upright anymore. When I contacted customer service and sent pictures of the damage, Melissa Nolan replied by simply pasting their warranty policy, no apology, no empathy, nothing. That’s the reason for the one-star review. If Melissa had shown even a little customer service sense, something as simple as “Sorry that happened,” followed by “Unfortunately, the warranty doesn’t cover physical damage”, I would’ve been fine. I probably would’ve even bought another bottle if she’d offered a small discount. Instead, Thermos lost a loyal customer. BUYER BEWARE: Poor customer service and easily dented product.

J'ai fait une commande le 27 mai 2025 que je n'ai toujours pas reçue. Après plusieurs relances ,j'ai eu une réponse qui m'indiquer d'être patiente pendant leurs recherches. Après une demande remboursement je reçois enfin une réponse le 8 septembre reçoit cette réponse "Nous avons vérifié et constaté que votre colis a déjà été livré. Si vous ne l'avez toujours pas reçu, veuillez vérifier auprès de votre famille ou de vos voisins si quelqu'un a signé pour vous. Si ce n'est pas le cas, veuillez contacter immédiatement votre bureau de poste local.Nous avons vérifié et constaté que votre colis a déjà été livré. Si vous ne l'avez toujours pas reçu, veuillez vérifier auprès de votre famille ou de vos voisins si quelqu'un a signé pour vous. Si ce n'est pas le cas, veuillez contacter immédiatement votre bureau de poste local" J'avais tout vérifié, mais comment le client peut-il être reponsable de la livraison ? Cela ressemble fortement à une arnaque, à fuir !

Contacted thermos.com.au months ago (Feb-2025) for a spare part, filled out scanned and emailed paper form (including payment information), part was back ordered and supposed to arrive mid-April. Is early June now, I've sent multiple follow up emails and there has been no reply, being completely ignored.

Complaint Description: I placed an order through the official Thermos website and paid for delivery to my residential address. However, the package was marked as "Delivered to Parcel Locker," but no locker address or location was provided. The delivery was not made to my home, and I have no means to retrieve the package since the location is unknown. I contacted Thermos customer service and was simply told to contact the USPS. However, under U.S. federal law — specifically the FTC Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435) — the seller is responsible for ensuring delivery of the merchandise to the buyer as agreed. Thermos failed to fulfill the delivery as contracted and refuses to take responsibility for the issue. The lack of accountability is unacceptable. Desired Resolution: I request a full refund or that Thermos reship the product to the correct residential address. I am not willing to accept responsibility for locating a package delivered to an unspecified parcel locker.

Super upset with the service I had ordered a Father’s Day cup ahead of time. Then Father’s Day passed they never told me when I would get my order then randomly they cancel my order and refund me. Never buying again and taking my money else where.