Cathy G.
Posted
Customer service is wonderful
Customer service is wonderful

Excellent
102 reviews
Tobaccogeneral.com was founded in 2010 as a test to see if a small company can capture the consumer tobacco market. After a few years we have grown into a formidable competitor. We pride ourselves on our customer service skills and product knowledge. That is why we have one of the highest customer retention rate online.Shop Now!
Tobacco General (tobaccogeneral.com) has 102 customer reviews on Consumer Courier, with an average rating of 4.6 out of 5.
Showing 88 reviews with 5 stars · Clear filters
Cathy G.
Posted
Customer service is wonderful
Leon L.
Posted
Only issue i have with TG is the shipping options. Shipping is to slow. Faster shipping is to expensive and still to slow.
Clyde C.
Posted
Quick delivery all good
customer
Posted
It took a while to get my purchase as it was lost in the mail somehow but Tobacco General sent out another shipment when it was clear the package wasn't coming. I think they have great customer service and great products. When it arrived it was correct and in good shape. I recommend getting the small fee for lost packages as USPS seems a little off these days.
Patricia S.
Posted
Perfect in every way
Noone N.
Posted
I've been ordering from Tobacco General for over 10 years. There have been a couple of issues with my orders, but they were both solved IMMEDIATELY once I alerted their customer service. Couldn't be happier!
VC
Posted
great communication and customer service
Sandra
Posted
I was pleased with my order so I wanted to leave a review. My store was out of Cheyenne cigars so I found you guys online and placed my first order. I ordered Friday and got it Tuesday, super fast and convenient. Also cigs were 2,50 bucks cheaper per carton than in my store.
Response from Tobacco General· Jan 27, 2026
We’re happy to hear you were able to save compared to your local pricing. Thanks again for giving us a try, and we look forward to serving you again in the future!