Jocelyn A.
Posted
I purchased the product in dubai hills…
I purchased the product in dubai hills mall. in my personal experience, the product was BAD!!!.First, staff will approached u to give sample then explained the product itself and offered complimentary facial. The first product i purchased was on Apr 2022, is (Ultimate Pearl facial feel - AED 400). Then they invited me for complimentary facial on Apr 13,2022, and purchased product which the specialist recommended (BX skin relaxor essence, BX skin relaxor foaming cream cleanser & BX skin relaxor thermal mask - worth AED 3,000). i used the peel twice a day as per instruction. Apr 18,2022 i used thermal mask & essence. after 2 week i used again the thermal mask & essence. Then 2nd week of May, my face start to have Acne both cheeks and its a little bit itchy and red. May 26,2022, i send my photo by watsapp to the staff informing her of what happen to my face bcoz of Tresor products. She started questioning me about what i eat etc...i told her theres nothing wrong of what i eat. its really from the products. May 27, i went to the store to return the product and ask for refund. However, staff told me that someone will call me unfortunately nobody does. i got the no. of the Manager told me they will not refund. He told me to wait the acne got dry and used again the product. what a remarkable solution!!! we have the conversation via watsapp. Partly i have mistake for believing to their sales talk and the staff who check my face, even though shes not a real dermatologist. i paid total of AED 3,400 for the products which give me ACNE and discomfort to my face. if i have enough money to pay for a lawyer i will sued them, i have photos of my face with acne after i used the products. i lost the money, got acne scar on my face, i feel so down and disappointed bcoz of Tresor product.
Response from Tresor Rare· Aug 10, 2022
Dear Jocelyn Angeles, You are welcome to contact us for any information and questions at : [email protected] Regards, Stephanie



