Im starting to believe i been scammed my order still haven't arrived and when I track it I get tracking number doesn't exist on usps but when I track it on the website it says it's been delivered or it and exception
KS
K S.
Posted
Never received my product
Never received my product. Asked for refund being I never received my order and……… crickets. Amazing how they never respond. Very frustrating, not a top notch company in my opinion.
FR
Freddye
Posted
Did a one time only!
Did a one time only!! Paid higher price for one time only . Company charged again on auto ship. Unable to call Unable to claim/ file for refund. Email no response. Phone number on web site will not dial goes to no call. Help need refund
JR
Jaime R.
Posted
Worst experience!
ordered Youth Skin freeze-dried eye patches without realizing it was a subscription. Before I even received my first order, the second shipment was already confirmed. I contacted customer service immediately, but they refused to cancel the second order—even though it had not shipped yet. Customer service was extremely unhelpful and frustrating to deal with.
When I finally received the first order, I was shocked by the packaging. The patches came in small, unlabeled baggies with no product description, no ingredient list, and no instructions. Because of this, I was not comfortable trying the product. I requested a refund, but they refused to honor it. They also would not refund the second order, which I still had not received at that point.
Additionally, the product description is misleading. It states that you receive 10 patches, but in reality, you only get 5 usable eye patches. They count the freeze-dried patch and the backing patch that holds it on your eye as two separate patches.
Between the deceptive subscription, poor customer service, questionable packaging, and misleading product claims, I will never recommend this product or company.
KE
kelli
Posted
The freeze-dried piece of the eye mask…
The freeze-dried piece of the eye mask comes apart in your hands. I've tried several different ways, but the white freez-dried piece crubbles when you tried to get it out of the package. Further - I've cancelled my subscription, but received another package in the mail the other day. I trust I will not receive any further packages.
CU
customer
Posted
I never received my order and can’t for…
I never received my order and can’t for anyone to help with this
CL
Caitlin L.
Posted
Company never shipped my order
Company never shipped my order. Every time I asked for an update on shipping, they responded that I would receive a tracking number " in a few days". I never received a tracking number and after about 6 weeks I requested to cancel and refund which they did. However, one week later they recharged me for the same order and told me I had started a subscription, which I had not. They directed me to a subscription page to manage my subscription. This page does not work and results in an error message. I am now trying to get this order canceled and refunded. This company is a scam!!
RE
Rebecca
Posted
I don’t like this stuff it falls apart…
I don’t like this stuff it falls apart when you try to put it under eyes and I seen no improvement that being said I only have used it 3x I think I’ve wasted 40 bucks!