Victor B.
Posted
I’ve only spoken to her once
I’ve only spoken to her once, I’ve called and left messages multiple times but haven’t heard from her since the initial conversation 2 weeks ago.
Response from Understood Care· Jul 14, 2026
Hello Victor. Thank you for reaching out. I’m very sorry you haven’t received a response despite calling and leaving multiple messages. Waiting two weeks without any follow-up after your initial conversation is understandably frustrating and not the level of communication you should expect. We’ll escalate this matter and make sure someone contacts you immediately with a clear update and next steps.




