Direct Express® cardReviews of usdirectexpress.com

Absolutely Horrible!! All agents are rude and not helpful in any way. Terrible people who don’t have answers and don’t know what to do. one of the worst customer service departments I have ever dealt with!

I’m new to this card worst customer service ever when calling the number on the back of the card it’s impossible to get anyone I’ve been on the phone for an hour now just to hear that stupid music and to hear our representatives are still busy we appreciate your patience my patience is running thin with this card I called last night to get the same make no sense could someone give me advise on another way to get in touch with these people I would greatly appreciate it

I have gone through the verification process three months since I’ve opened this bank account and they continuously don’t let me access my money. I’ve never had this problem to this degree with any bank ever and they are now I’m even facing an eviction and they never answer the phone. I’m always on hold it an hour and a half to two hours before they even pick up and even then they just hang up on me once they give her the information they feel like they need to provide if I have any further questions. They literally just hang up. I’m so frustrated and disgusted and I can’t even access any money to change accounts or do anything else with this bank because there’s no branch in my area I don’t understand why they were assigned to me. I think they should be shut down or rehire entirely new staff or retrain them or something but they have no access not through email not through a phone calling and they are just continuously lock up my money and it is horrible.

I got a new phone back in December of 2025 and what I tried to install their app on my new phone I was told I'd been flagged for fraud. I've called repeatedly to try and get in touch with their fraud department and have waited on hold forever only to be hung up on. Right now I've been on the phone on hold for an hour and 15 minutes just so I can get the app back on my new phone. I've had enough I've used direct Express since 2014 and it just keeps getting worse. I'll find another option but I'm not going to continue this garbage anymore.

F diectexpress.claims its master card ok so now I cant even buy my dog food .every month its the same b.s

These people are a joke. My father is blind in one eye and can barely see out of the other and he has dementia. I tried to help him activate his new debit card and just because I was helping him give them information they told me to call social security and get them to put me on his information so I can activate the card. I'm the only one taking care of my father, no one else does and just because I have to help him they should comply with that. The GOVERNMENT IS A JOKE.

if I could give it -5 I would please think long and hard before you choose this option for your social security checks The customer service is absolutely positively by far the worst I have ever encountered in my life when you read the reviews that say they are on hold for 2 hours they are not exaggerating every single time I've had to call them and I've had to call a lot I've been put on hold between an hour and an hour and 40 minutes they make it extremely difficult the customer service people are not friendly at all and it is like pulling teeth to have any issue resolved they will put a stop on your card without any notice and then make you jump through hoops to have it activated again. The only way to get results is to file a complaint first and good luck with that information took me two days to find out how to do that Good luck

Shady is the first word that comes to mind when it comes to direct Express prepaid debit card I've been fighting with these people for months to unlock my card then came January 26th I have just went to the DMV here in the state of Nevada and got a new ID so I have the paper ID they unlocked my card for 3 days I ordered two pizzas on the third day and on that third day they relocked up my card.... When I had called them and this is a famous saying that they do have cuz I've been hearing it for months resending your ID when I had just sent it in 3 days prior to that my ID card came in the mail and I emailed it to direct Express they denied it which is so epic to me because my paper ID and the car ID are too in the same it's the same thing so they approved the paper but not the ID card itself sounds shady doesn't it long story short this month March on the 9th 2026 I went to Utah and went to the social security office they moved my money to a different card that I have so direct Express no longer gets my deposits and I told them this if I'm not who I am how was I able to stop my money from going to them common sense they don't seem to have it..... But from all the past months they are keeping that money my regular checks now come to me yes starting April but all that money on that stupid card that they have locked up because they're acting like it's theirs when it's not! So this last Sunday I've sent in my stupid ID again now they want me to send it again that's the only thing these idiots can ever say send in your ID sending your ID nothing is happening I'm drowning here can't buy food I can't pay to have water can't take showers I can't have my underage daughter back yet because of this trauma I'm beyond mad... I can't even have an active phone who are they to say whether I live or die who are they to say that I can't pay my water bill who are they to say that I can't pay my space lot rent my power is getting ready to be shut off and the way that direct Express acts on the phone I've been yelled at I've been cursed that but I tell you what they have a big attitude because they're on the phone a direct express was right in front of me that they have some respect...... And every time I have talked to customer service they're all hoity snooty booty I mean they honestly really think they're running the show when they're not it's not their money that's my disability money it belongs to me now I'm thinking lawsuit so I would suggest to anyone that has direct Express get out of it or if you're thinking about getting it don't save yourself the headache trust me