Direct Express® cardReviews of usdirectexpress.com

Will update when this is resolved. The government opened this account for me due to needing a secondary payee. Social Security deposited a check for backpay on Feb 4th. It is March 19th, and there is still no deposit. They cannot even confirm it arrived until it clears. It has been 6 weeks. I'm petrified and absolutely screwed. Everyone knows these wait times are years as it is, and the government contracts with an entity like this?! Where is the money?! I have already called my lawyer and will be notifying the federal authorities if this does not show up immediately. Will update this review when resolved.

This company lacks customer service of any sort... As a company who primarily works with elderly customers, there should be an option other than phone calls. I have been on hold for more than 45 minutes. The online site is not recognizing my new card number or the mobile app. Calling is the only option. Why is there no chat feature?? OR anything else to support individuals with limited digital literacy? Why is this the only option to get SSI without a bank account? This is unacceptable!

Direct Express took 20.49 off my debit card today 3/7/26. They said Domino Pizza took it off because I didn’t pay for my pizza in January. That’s false. I contacted Dominos and spoke with the manager several times she said they didn’t take it off my debit card because they don’t do stuff like that. Customer Service was rude and kept saying the merchant took it off Dominos said they have nothing to do with because I dont owe them any money. Direct Express took the 20.49 off my card. Dominos said they didn’t do it. Direct Express won’t put the amount back on my card. Isn’t that like stealing?

If I could give a lower star I would this card service is the worst I've ever encountered why have 24/7 customer service I called 9 times in 2 days and never spoke to anyone please stay away from them at all cost

Absolutely Horrible!! Their customer service department are not informed nor are they polite or helpful in any way. Terrible people who don’t have answers and don’t know what to do. They hung up on me because I wanted to know why they declined my transactions while have plenty of money in my account. This was happening all day long when I tried to pay my bills. Hands down one of the worst customer service departments I have ever dealt with!

I gave it one star because I had to rate it something. I am not a direct express card holder, I was calling for a coworker. I needed to speak with a live agent, which is simply not possible. First of all, they do not offer that as one of the options, if you’re lucky enough to figure out why they would send you to a live person you could get to one that way, otherwise, no go! Please do not say you have Customer Service. I’ve serviced customers for 43 years and pride myself on making sure the customer is happy and satisfied when the interaction is complete. I am not happy, nor satisfied at this moment, as the same issue I had prior to calling your agency still prevails.

Can I do less than 1? Honestly once you get a person it’s good but right now I have been ‘holding’ for 1 hour, 10 minutes. Based on my job( social services) I know the vast majority of direct express calls are elderly or disabled and they cannot deal with wait times like this. I am waiting on my mom’s behalf- no way she could do it. Higher staffing levels are needed to minimize the hold. This is not my first call- I have and had to hang up ( do have my own stuff to deal with) 47m, 38m, 27m. Got thru on one but was not paying attention to time- estimate 35m. DO BETTER. Edit: hi what the hell is this and why is my school account being used... I'm so confused because I didnt write this..

They are unprofessional and out of line the people are rude and no help also they go give u an email that dosent work listen people don’t use direct express them people ain’t right fr