William E.
Posted
Excellent customer service dept.
Had an issue with the ac adapter on a lamp and Verilux replaced it at no cost. Very good customer service dept.

Excellent
1,428 reviews
We at Verilux, the Healthy Lighting Company, are proud to be a leader in healthy lighting solutions and creator of the HappyLight. Whether you need great light for study, work, hobbies or therapy, we are commited to providing you with a product that has a postive impact on you and your family.
Verilux (verilux.com) has 1,428 customer reviews on Consumer Courier, with an average rating of 4.7 out of 5.
Showing 1,232 reviews with 5 stars · Clear filters
William E.
Posted
Had an issue with the ac adapter on a lamp and Verilux replaced it at no cost. Very good customer service dept.
Harold C.
Posted
I had to order a new bulb for an older floor standing lamp that the stores no longer sold. Verilux shipped that bulb but it would not work. I called and they said to return it and they would credit my account, They also recommended a newer lamp which I really like as it has controls that I can adjust the light levels. The representative was very helpful. I can't the company enough
Dawn S.
Posted
Easy to find accessory I needed - received safely when promised
Patricia
Posted
For this particular order, things went as good as they should. However, when the lamp quit working we assumed it was the bulb, now that we have the new bulb we realize it was not the bulb, but the lamp that is not working. If we cannot get a new lamp, we will need to return the bulb. Advise please. Pat Bishop
Response from Verilux· Oct 12, 2018
Good Morning Patricia, Thank you so much for reaching out to us, and we are sorry to hear that the bulb did not work for you! Of course we'd be happy to troubleshoot this with you. You can call our Customer Happiness Team at 1-800-786-6850 and we'd be happy to help! Best, Cathy
leslie B.
Posted
Everything was excellent, I'm changing my light to a different model with absolutely no friction from customer service. Thank you !
Susan B.
Posted
Excellent customer service, and product!
Randy H.
Posted
I had an older fluorescent Verilux desk lamp for several years. Then when the bulb went out I replaced it with one I got from Amazon. But it only lasted a couple of weeks and it went out too. So I contacted Verilux service. They promptly sent me a new bulb free of cost. It didn't work either! Another call to Verilux support reporting this and they, without any hesitation, sent me a replacement desk lamp. Since the one I had was no longer being produced, they sent me their newest LED version. Again it was free of cost. I've since received it and love it, especially with no more $20 bulbs to replace. Wonderful service Verilux--I couldn't be happier with your handling of this situation.
Linda F. N.
Posted
The price was reasonable and my item came within 2 days, when it was promised in 5 days. Good quality and exactly what I needed.