Vetsource.comReviews of vetsource.com

OMG don’t use. Nothing but trouble…

The Vetsource website is terrible. An account shouldn't be tied to a credit card which often changes.

Vetsource recently contracted with Costco for pet meds. I assume that if Costco is using a company that the experience would be a good one. Bad assumption. My vet has decided that they will no longer give verbal or electronic Rx to online companies. Ok, their prerogative. Vetsource contacted the vet, was told that the client (me) needed to come in and get a hard copy Rx to submit to Vetsource. Vetsource then did nothing. They did not contact me. They did not put this information into my account. And, they did not cancel the order. They charged my card when the order was placed but did not refund the money. I called Vetsource to see what was going on and was told that the only way to really get an update on a order was to call them and, if the new order that I placed with my new vet did not go through, I would need to call them to find out!!!!! Seriously so not worth this.

If I could give zero stars I would. Overpriced meds. Ridiculous handling charge. Shipping rates that verge on extortion. This is a favorite of sketchy vets because of the kickback. Do your homework in Bloomington, IN.

At least 6 times while utilizing vetsource, they have noted a payment failure. The money was there, and the same card each time. They have even cleared 1, but payment failed the second one accompanying it. I will discuss with vet about picking it up at vet office at this point.

Terrible customer service, delivery, and wildly overpriced. They informed me the day before delivery that our meds were out of stock, then took days to get in touch with the vet to set up delivery of an alternative medication. When I contacted support they were useless.I got the same meds at Chewy.com for less that half the price.

Horrible! I always use Chewy however my vet sang the praises of Vetsource.i placed an order for my dogs meds and over 10 days later it still shows it's in transit. My dog suffers with no medication!!!

Vetsource contacted the wrong vet so my dogs medication order was denied. When I contacted Vetsource to ask them to contact the correct vet office I was told that they wouldn't do that. Customer service sucks so I cancelled the autoship of meds on both of my dogs and took my business to PetMeds. The medication was approved in less than an hour and will be here tomorrow.