VideoGenReviews of videogen.io

Response from VideoGen· Dec 29, 2024

Thank you for your feedback. We understand how this might feel frustrating and would like to clarify how our free tier works. The free tier includes 3,000 characters for AI text-to-speech usage, which allows you to explore the capabilities of our platform. However, downloads and exports are features available only on our paid plans, as part of maintaining the platform and the quality of our services.

Response from VideoGen· Nov 17, 2024

We’re sorry to hear that our ads have been frustrating for you. We understand that opinions may vary, but we kindly ask that comments remain respectful and avoid calling out individuals personally. Our goal at VideoGen is to maintain a positive and inclusive community for everyone.

Response from VideoGen· Nov 1, 2024

Thank you for sharing your experience. We're very sorry to hear about this issue and the frustration it caused. Please reach out to our support team at [email protected], and we’ll investigate this promptly. If there’s been an error on our part, we’ll ensure a full refund. We take your concerns seriously and will work to resolve this for you as quickly as possible.

Response from VideoGen· Oct 9, 2024

Thank you for reaching out and sharing your concerns. We sincerely apologize for the delay in our response. As a small team of three engineers managing a platform with over 1 million users, we were behind in customer support due to the overwhelming demand, but we've been working hard to improve this. Regarding the issues with video exports, we did experience some technical challenges in the past, which may have impacted your experience. However, I’m happy to share that these issues have been fully resolved, and you should now be able to download your videos without any trouble. We value your feedback and are here to ensure you have a smooth experience moving forward. Please feel free to contact us directly, and we’ll make sure your issues are addressed promptly.