Connie D.
Posted
Brand new??!!
I ordered a "brand new" 2017 ipad from them recently. When I received it, it had someone elses information in it! Had their calendar, their phone list, their pictures- everything!! It wasn't worth the time/effort to try to return it so I just reset it. Now I have a USED 2017 ipad for about the same price I would have paid anywhere else... or maybe a little more. So I'd be careful buying AND selling anything to this company... 12/06/2019 Update: Someone from VIP outlet did reach out to me & offer a discount, but that in no way made up for the fact that they are selling used product as new. If they HAD reset this ipad before I got it, I would not have known it was used. And if I had been a different sort of person, I could have caused a lot of harm to the person who had their information on the ipad. I still would NOT recommend. And if you do sell anything to them, be sure to reset it yourself first.
Response from VIP Outlet· Dec 5, 2019
Hello. Thank you for submitting a review with us. I'm sorry to hear that you are not satisfied with your order. I recently tried to reach out to you via email and phone call to try and make this right with you. I was unable to reach you. I left a voicemail with my contact information. We'd like to discuss with you how to make this right. We do not want to see any of our customers unsatisfied. Please give us a call back to the phone number I provided. This is a direct line to speak with me. I'll be glad to address all of your concerns and work something out to your satisfaction. I hope to hear from you soon.