VivantReviews of vivant.com

Horrible customer service, I wouldn’t buy this product! They charge you monthly and have you sign a contract. My system was unable to be removed from door as there’s a special tool. They are still charging me!

I tried to Vivant with other monitoring systems and asked the salesperson some questions. She insisted that they were better than everyone else but when I asked how, she couldn't explain it to me and then hung up. It was really unexpected and made me think there isn't anything behind their claims. If this is what you get from speaking to the salesperson then I can imagine being a customer would be much worse.

I called to cancel service and was treated rudely, then hung up on. Called back, lady was nice but said too bad, you are locked into a 5 year contract.....WOW ...that came as a huge surprise ..so ill pay bur steer clear from these ppl...rude and uninformed. Save yourself some time and patience

Esta compañía es muy deshonesta y no te ayudan para combinártelos aparatos dañados te dan muchas vueltas y al final no te los quieren cambiar por favor no contraten esta compañía no más quieren tu dinero

My experience has NOT a pleasant one. From the sales person not providing an invoice or explanation of the charges, catching the salesperson in a couple of lies, the billing issues, finance company providing incorrect information, no one being capable of explaining the starter kit price other than “that's just our price that was set by the company” to being provided the wrong cancellation day to get out of the contract. I’ve regretted letting the sales person into my home and signing that contract with Vivant!

I agree with Latoya 100%. Exact same thing is happening to me. I will try and return the equipment

This company is very deceitful. They cause and allow harmful things to happen to their customers. Do not believe ANYTHING they say, keep all records and notes. Double and triple check all documents. They told me I was getting a line of credit and that they only offer their clients lines of credit. 6 business days after my installation I got a credit alert for a Maxed out retail credit card that knocked my credit scores down by 46 point on one bureau and 52 points on the other. Spoke with numerous reps and got the same answers no we only provide a line of credit. Even did a 3 way call with the creditor FORTIVA that also told them that, all of the Vivint client get this card and membership to FORTIVA. That can only be used at FORTIVA. I never asked for a retail membership credit card, nor was I informed this was how the finance would work. I was specifically told I was getting a line of credit. There is absolutely no truth in these people.

The personell was just swearing at me because I did not have the track&trace from an order. Very unkind to their clients