Western DigitalReviews of wd.com

Keine Möglichkeit Bestellungen zurückzusenden. Weder innerhalb von 14 Tagen gemäß Fernabsatzgesetz oder bei defekt und Gewährleistung. Kein Tausch oder Erstattung möglich. Jeder China-Shop hat besseren Kunden-Support!

So so bad. 2 of my sandisk SD cards fell apart and failed (already a red flag, they were not old). At first WD did a good job of pretending that they cared, telling me that they were both eligible for warranty replacement. I send them off as instructed and since then it has been months of waiting. Months of vague excuses like "outage" or "relocation". They have also told me direct lies which worries me. They now claim, months later, that they haven't even received my cards! I think this is a lie, but I have no proof. They are a dirty, dishonest company who should be avoided at all costs. They have spent many many weeks avoiding my issue and I am a photographer without SD cards. Until now, I have bought Kingston SD cards in the hope that they actually care about quality and customer care. Sandisk and Western digital can shrivel up and disappear, they do not deserve oht money.

Dopo mancanza totale di serietà da parte dell'azienda nella gestione account bloccati per "sicurezza" con conseguente blocco dati personali per diversi giorni, ho revocato il consenso al trattamento dati personali e richiesto la cancellazione dell'account. Non solo dopo diversi giorni l'account è ancora attivo ma l'assistenza ha risposto che al momento non è possibile eseguire la richiesta, assurdo.

I will not buy this company's products again. Their 'outage' meant our server was down for a week. When the outage was updated as 'resolved and back to normal' on their website, our NAS server remains offline. We cannot get it back. It worked perfectly until their outage. I've just been told by their support that it's a hardware failure at my end and nothing to do with their outage.

Avoid buying any of this companies products. Once they decide to stop supporting it it will stop working. I have a NAS drive that once they released new software that my NAS was not compatible with I was no longer able to access it remotely. As this was the only reason I bought it it is now a £600 door stop. A complete waste of money. Terrible service and a company that simply does not care about it's customers.

Als ich 15 war habe ich mir eine WD Platte geholt. Fiel nach 2 Wochen aus. Dumm wie ich war wiederholte ich den Fehler 15 Jahre später und holte mir eine PCIe SSD, da ich mir dachte dass keine Firma so bescheiden sein kann und diese Speichertechnologie versauen kann. Mein Fehler. Festplatte austauschen geht "gerade" nur langsam. Mal schauen wann ich einen Ersatz bekomme. Musste ca. 1 Woche damit kämpfen Support zu kontaktieren und Dokumente auszufüllen und das Ding gezwungenermaßen via UPS zu versenden. Telefonsupport geht echt flott. Großes Plus. Bringt aber nichts wenn bei jedem Support Mitarbeiter "gerade" das System hängt. "Gerade kommt es zu Störungen". Gerade = Immer Immer = Gerade Ich darf jetzt einmal pro Monat nachfragen wie es mit meiner Austauschware steht. Ansonsten hat mich WD halt um 900€ beklaut. :)

Sent my data storage device in after it failed prematurely all the way back in november 2022 through RMA process under warranty, it is now april 2023 and still waiting for a response on where my replacement is, customer service is pointless as they keep giving no answer or not replying at all, will have to bring this matter into the queens court and get the companys products pulled from sale from the UK

Am liebsten garkein Stern!! Wie eine Betrugsfirma. Habe einen MP3-Player bestellt, der völlig verkratzt ankam. Als wäre es Retourenware. Nach Bitte um Rückgabe kam Tage später, dass es nicht bearbeitet wird!!!!