Great
18,273 reviews
West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Consumer Courier, with an average rating of 4.1 out of 5.
Showing 1,266 reviews with 4 stars · Clear filters
Gabriel F.
Posted
Website is super easy to navigate and use, art is amazing.
Response from West & Willow· Aug 2, 2024
Hi Gabriel, We aim to provide the best! We are thrilled that you are so happy with your portrait 😻
Daniela
Posted
I really loved it🩷 the only thing that would have made it perfect is if both pets were the same size cause my pets were kind of the same size :)
Response from West & Willow· Aug 2, 2024
Hi Daniela, Thank you for your feedback! We would like the opportunity to investigate your feedback further.
Soof
Posted
Received the wrong picture Response time was good and the products offered were very helpful (I didn't know I could purchase a digital copy of the drawing), but I was a bit concerned when I got sent a drawing of the wrong dog at first. This mistake was corrected so 4 stars.
Response from West & Willow· Aug 2, 2024
Hi Soof, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Jana R.
Posted
The picture is good but the hook on the back is crooked and so it hangs crooked!
Response from West & Willow· Aug 2, 2024
Hi Jana, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
TB
Posted
So the portrait of my cat came out wonderful. I love it so much. The reason I give 4 stars, is because 2 months ago I made my first purchase, a pet portrait of my dog. Unfortunately, the images of the two pets look different. As if they were created by different artists. My cat looks realistic and the dog looks more abstract. I really like them both, just wish they were done with the same level of detail.
Response from West & Willow· Aug 2, 2024
Hi Tonie, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Karen M.
Posted
The picture looks wonderful. The only thing I can say is that if I would have seen a proof I would have said that my one dog is bigger then the other but how it was cropped, he looks smaller. Still happy with it.
Response from West & Willow· Jul 4, 2024
Hi Karen, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
Nathalie O.
Posted
I would have like to see a preview before it was ship out
Response from West & Willow· Jul 4, 2024
Hi Nathalie, Thank you so much for entrusting us with your pet's portrait! To get your order to you as efficiently as possible, we do not offer artwork previews. Guaranteed though that we have extremely talented designers who will bring out the best in your pet. 👍🏼
Anna
Posted
Great job with the artwork. The portrait was very similar to my dog. Got many compliments from friends. Anticipate delivery to possibly be 2 weeks but great job.
Response from West & Willow· Jul 4, 2024
Hi Anna, We aim to provide the best! We are thrilled that you are so happy with your portrait 😻
