Great
18,273 reviews
West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Consumer Courier, with an average rating of 4.1 out of 5.
Showing 1,266 reviews with 4 stars · Clear filters
Christina B.
Posted
Easy to use site
Response from West & Willow· Nov 21, 2023
Hi Christina, Thank you for the great feedback! We try hard to provide a good experience and are thrilled that we gave you the kind of service you deserve. 😊
Kelly N.
Posted
Easy to use site
Response from West & Willow· Nov 21, 2023
Hi Kelly, We're happy you had such a positive experience with us 🤩 Thanks for entrusting us with your pet's portrait!
Susan N.
Posted
It turned out great! Only complaint would be that there seems to be a small nickel sized crease in the paper it was printed on and it’s a little noticeable in the frame. I don’t think my husband will care because I know he’s gonna love it!
Response from West & Willow· Nov 21, 2023
Hi Susan, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Robert B.
Posted
Easy to place order
Response from West & Willow· Nov 20, 2023
Hi Robert, We are so pleased that the order process went smoothly! Thank you for joining the West & Willow family. 😍
Sue H.
Posted
Shipping is a bit pricey
Response from West & Willow· Nov 20, 2023
Hi Sue, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
Kelly
Posted
The picture itself is amazing and looks wonderful! However, I am disappointed in the quality of the frame & that there was some buckling and warbling of the print. Thank you!
Response from West & Willow· Nov 17, 2023
Hi Kelly, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
DONNA W.
Posted
There was a problem with delivery and the order had to be resent but we got there in the end and the product is fabulous and we are so thrilled with it
Response from West & Willow· Nov 16, 2023
Hi Donna, Glad to hear we were able to provide you the service you deserve. 😁 We're so happy to have you as a member of the West & Willow family!
Suzanne P.
Posted
Service is outstanding! Very tentative to your needs. Very impressive art work arrived within two weeks.
Response from West & Willow· Nov 16, 2023
Hi Suzanne, Wow! Reading such a great review validates the effort we put into making a product our customers love. ❤️
