West & WillowReviews of westandwillow.com

Still waiting for delivery

I received the art today. As I emailed (and was assured) order# 441582 I wanted the size difference noted in the 3 breeds. Jeremy emailed to say the order had been updated 2023-06-17. This was not the case. Would like to return the item.

Bowl doesn’t look like pictures. Giving 2 stars because they did reach out and try to redo it. After receiving the second bowl, it looked the same as the first. At this point I’m tired of going back and forth to have it fixed.

Hello. I am a repeat customer. I ordered two pet portraits previously and they came out perfect. I do recall the last time I ordered a preview of the portraits was sent by email before they were printed to make sure everything was to customers liking. My suggestion is to bring this idea back to avoid any bad experiences.

I understand sending out proofs is not part of their process, but receiving a memorial print that did not look like the photo was upsetting. No refunds were offered, only a replacement print which took numerous back and forth emails to come to an agreement on the print. Proofs are apparently only sent when a complaint has been lodged. Consider shopping around for animal portraits before finalizing your purchase here.

Disappointed in the coloring. Too dark.

The picture I received does not look like my dog. The colors are washed out and not the same as the photo, and my dog’s face looks all white rather than golden. Based on the images I had seen online as well as other orders I have placed, I thought there would be more detail as well but my image has barely any detail to it. I also still have not been able to get the digital download for my order despite the physical item having been delivered and nothing happens when I try to search for it on the website. The digital download should be available as the item ships or even as a proof before the physical item is sent out. I’ve had great experiences in the past with West & Willow but for some reason this time the order did not go as I expected.

Could not see a mock up of portrait prior to purchase. Was not told how long the shipping would take only asked if I wanted to increase shipping time. No customer service number or email for such an expensive product.