Great
18,273 reviews
West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Consumer Courier, with an average rating of 4.1 out of 5.
Showing 1,266 reviews with 4 stars · Clear filters
Jay B.
Posted
Everything worked as expected, my only disappointment was the shipping charge.
Response from West & Willow· Nov 25, 2022
Hi Jay, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
Anita B.
Posted
Easy to navigate selection and photos. Hope I love it!!
Response from West & Willow· Nov 25, 2022
Hi Anita, So glad everything went well while you processed your order! We are so glad you let us create this portrait for you.
Wilkins G.
Posted
I love the simplicity and the idea of it all, I honestly think the prices could be a lower tho.
Response from West & Willow· Nov 25, 2022
Hi Wilkins, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
Kelsey A.
Posted
I love their products sooooo much. Great quality. However, my pet portrait did come with my dog’s name misspelled. Customer service was great and responded to me right away, making the corrections and is in the process of sending me a new one. They were very kind and easy to deal with. I am so excited for the new one to arrive.
Response from West & Willow· Nov 25, 2022
Hi Kelsey, Thank you so much for the positive feedback, despite the issue with the order process! We're so happy to have you as a member of the West & Willow family! 🎉
Rommel E.
Posted
Thank you! I wish we could send more than one photo. So that the artist can see what I'm describing for the color coat of my Dog Bully..
Response from West & Willow· Nov 24, 2022
Hi Rommel, Thank you for this valuable recommendation! We will make sure to consider this to make our order process more seamless.
Zi
Posted
Super cute website but bit confusing the find all product offerings (e.g. the number of dogs, frame vs no frame, picture size, background color, etc.)
Response from West & Willow· Nov 24, 2022
Hi Zi, Thank you so much for the positive feedback, despite the issue with the order process! We're so happy to have you as a member of the West & Willow family! 🎉
Terry C.
Posted
Easy to navigate.
Response from West & Willow· Nov 24, 2022
Hi Terry, Glad to hear we were able to provide you with the service you deserve. 😁 We're so happy to have you as a member of the West & Willow family!
Lori K.
Posted
It was easy to upload pics to order, looking forward to seeing how it comes out!
Response from West & Willow· Nov 24, 2022
Hi Lori, We are so pleased that the order process went smoothly! Thank you for joining the West & Willow family. 😍
