Weston Store Heated ClothingReviews of westonstore.com

The battery for the heated fleece wasn’t working so I contacted customer service They were very helpful and after sending them a video showing the issue they are sending a replacement battery. Very happy with their service.

I felt my heated glove liners were not at the level of warmth I needed. I called the company and they returned my call the same day. I explained how I felt and they responded with speed and curtesy. They double checked all my information and stated they would replace my liners with new ones. I could not be more pleased with Dan and the Weston company.

The item I purchased has been out of stock. The folks at Weston have been keeping me up to date on possible restock and shipping. They gave me an option to pick something else out and they would honor the price i had already paid. At first I declined but then looked through the stores website and found something similar to what I had ordered. The were so fast to reply and process my request. Their customer service is top notch and I won’t hesitate to make other purchases with them in the future.

I purchased a heated vest for my wife for Christmas and she was having difficulty with battery not charging. I reached out to Weston customer service the weekend after Christmas, with low expectation of having my email responded to quickly. But I was pleasantly surprised! After several trouble shooting emails we came to a resolution and they are sending a new battery post haste. This has been really easy and these people are on the ball. I won’t hesitate to buy more if their stuff and highly recommend Weston as an ethical and friendly company. John Weil

As a customer that has multiple different pieces of weston gear I had a issue with one. The customer service is top notch! Will continue to be a customer in the future.

We were very happy with the way the jacket was packaged and shipped.we now have 2 coats from them and both are very warm and comfortable. We have an issue with the shipper on the second order but they kept us up to date on the tracking information till the jacket arrived. Very good customer service throughout the entire process.

I ordered the women’s heated glove liner and couldn’t be more pleased. Above that, however, was my exceptionally good customer service experience with Chris. There was some confusion with the orders that I had made—probably I was the confused one! Chris was just as calm, patient and nice as one could ask for. Very down to earth. I felt cared for like a friend/neighbor—not just a machine/number. Chris went above and beyond to solve my issue and make me happy. Thank you Weston and thank you Chris!

Very Solid product. Much better quality than others we have purchased. Would not hesitate to purchase again!